Summary
Overview
Work History
Education
Skills
Timeline
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Khalia Pray-Rhodes

Norristown

Summary

Accomplished Operations Manager with a proven track record at Ulta Beauty, enhancing operational efficiency and customer satisfaction. Skilled in operations management and team leadership, I significantly impacted shrink goal metrics and fostered a positive work environment. My approach blends problem-solving with exceptional customer service, driving success and operational excellence across roles.

Overview

10
10
years of professional experience

Work History

Operations Manager

Ulta Beauty
05.2018 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented inventory schedule to maintain product accuracy and significantly impact shrink goal metrics

Floating Manager

Walgreens
08.2017 - 04.2018
  • Maintained clean, organized stores by enforcing strict cleanliness standards and overseeing routine maintenance tasks.
  • Implemented loss prevention measures, significantly reducing instances of theft and shrinkage.
  • Addressed customer inquiries or complaints promptly, resolving issues to their satisfaction while maintaining a professional demeanor.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Site Supervisor

SBM Site Services
01.2016 - 04.2018
  • Maintained records and logs of work performed and materials and equipment used.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
  • Trained new team members on site policies and procedures.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
  • Worked with personnel and managers to meet strict timelines.

Senior Game Advisor

GameStop
02.2015 - 01.2016
  • Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge to gamers.
  • Looked for ways to improve customer experience, sales and store operation.
  • Assisted in inventory management, ensuring accurate stocking levels and timely reordering of merchandise.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.

Education

Bachelor of Arts - Applied Psychology

University of Phoenix
Tempe, AZ

Associate of Arts - Social Sciences

Montgomery County Community College
Blue Bell, PA

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Timeline

Operations Manager

Ulta Beauty
05.2018 - Current

Floating Manager

Walgreens
08.2017 - 04.2018

Site Supervisor

SBM Site Services
01.2016 - 04.2018

Senior Game Advisor

GameStop
02.2015 - 01.2016

Bachelor of Arts - Applied Psychology

University of Phoenix

Associate of Arts - Social Sciences

Montgomery County Community College

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Khalia Pray-Rhodes