Khalif Hassan Moore
Philadelphia
Summary
With a solid foundation in customer service, sales, and management, I have accumulated over 20 years of experience in these fields. Throughout my career, I have refined my skills and gained a profound understanding of the significance of delivering exceptional customer service and driving sales growth. My expertise lies in efficient team management, cultivating strong client relationships, and implementing strategies to optimize business performance. Currently, I am pursuing new opportunities to utilize my extensive background and make valuable contributions to the success of a dynamic organization.
Overview
14
14
years of professional experience
Work History
Senior Sales Representative
T-Mobile USA
07.2019 - Current
- Provides assistance to corporate accounts alongside a 10-member team.
- Coordinated various store events to attract and engage customers, leading to higher sales.
- Executed marketing strategies for Sprint Food Drive and Bogo Specials.
- Attended seminars, workshops, and performance meetings.
Expert
Apple
05.2016 - 07.2019
- Delivered efficient high energy customer experiences while assisting with sales escalations, product trainings and company updates
- Partnered with leadership to give insight into the team's development
Retail Sales Representative
AT&T
01.2016 - 05.2016
- Achieved consistently high results on the customer experience and revenue goals when supporting customers seeking new technology
- Oversaw the sales department to ensure team efficiency and sales productivity
Retail Sales Manager
MarketSource
11.2015 - 03.2016
- Displayed expertise in product details during sales interactions, cultivating strong relationships with team members and clients.
Reservation Sales Agent
Amtrak
11.2014 - 03.2015
- Conducted in-depth research to provide customers with accurate transit schedules and rates.
- Developed proficiency by examining geographical areas, route connections to off-line points, tariff rates, and fare systems.
Certified Account Assistant Technician
Comcast NBC Universal
12.2010 - 11.2014
- Provided technical support to business clients for optimal technology use.
- Received high performance ratings on annual evaluations.
- Decreased average call length through effective communication techniques.
Education
Diploma - Communications
Roxborough High School
Philadelphia, PA06.2008
Skills
- Sales Outreach
- Customer support
- Selling techniques
- Negotiation expertise
- Strategic sales planning
- Team Coordination Proficiency
- Hospitality and accommodation
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Reliability
- Team leadership
- Organizational skills
- Versatile in Changing Environments
- Decision-making
Timeline
Senior Sales Representative
T-Mobile USA
07.2019 - Current
Expert
Apple
05.2016 - 07.2019
Retail Sales Representative
AT&T
01.2016 - 05.2016
Retail Sales Manager
MarketSource
11.2015 - 03.2016
Reservation Sales Agent
Amtrak
11.2014 - 03.2015
Certified Account Assistant Technician
Comcast NBC Universal
12.2010 - 11.2014
Diploma - Communications
Roxborough High School
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