Open To Work
Khalilah Ziegler
Pittsburgh
Summary
Dynamic Facilities Manager with a proven track record at Jones Lang LaSalle, excelling in multi-site portfolio management and client relationship management. Expert in financial oversight and strategic planning, driving operational efficiencies and enhancing service delivery. Adept at leading teams and optimizing vendor performance, ensuring compliance and safety across diverse properties.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FACILITIES MANAGER
Jones Lang LaSalle
Pittsburgh
08.2023 - Current
- Portfolio Management: Oversee 5 buildings across the US totaling 300,000+ square feet, ensuring consistent service delivery and operational excellence across geographically distributed properties
- Financial Leadership: Manage $5+ million annual operational budget, develop quarterly forecasting, track actual vs. budget performance, and identify cost efficiencies while maintaining expenditure within agreed parameters
- Client Excellence: Proactively manage client relationships ensuring contract compliance and exceeding KPIs while delivering exceptional service quality reflected in positive client feedback
- Multi-Site Operations: Manage complex facility systems including mechanical, electrical, plumbing, HVAC, generators, and critical systems across multiple properties and geographic locations
- Team Leadership: Lead, develop, and supervise professional facilities teams across distributed locations, providing comprehensive onboarding, training, and performance management while fostering teamwork and excellence
- Strategic Planning: Assist in developing annual management plans and identify operational improvement opportunities to drive process and cost efficiencies across portfolio
- Project Coordination: Lead small-scale construction projects, support move management activities, and coordinate capital planning initiatives with client representatives
- Vendor Excellence: Manage vendor performance ensuring contract compliance and service standards, document performance issues, and support procurement processes across multiple locations
- Cross-Functional Collaboration: Coordinate with fitness, food services, security, transportation, and capital project teams to ensure seamless service delivery
- Compliance & Safety: Ensure adherence to health and safety, environmental, and risk management policies while maintaining regulatory compliance across all properties
FACILITIES MANAGER
Argo AI, LLC
Pittsburgh
12.2020 - 11.2022
- Company Overview: Company dissolved by main investors Ford & Volkswagen
- Managed facilities operations for technology company with up to 14 direct reports across multiple locations
- Developed and implemented work-from-home protocols and return-to-office strategies during pandemic transition
- Created comprehensive facilities operations manual and established preventative maintenance programs
- Managed vendor relationships, contract negotiations, and performance auditing to optimize cost-to-value ratios
- Oversaw safety programs including training, emergency preparedness, and equipment maintenance
- Developed monthly and quarterly operational budgets while managing food service and space planning programs
- Company dissolved by main investors Ford & Volkswagen
ASSISTANT SITE MANAGER
Jones Lang LaSalle
Pittsburgh
01.2014 - 12.2020
- Led strategic real estate initiatives including office buildouts across 281,000+ square feet of managed space
- Coordinated 500+ annual moves and managed comprehensive vendor relationships and contractor oversight
- Maintained KPI leadership role with consistent 90%+ performance scores and conducted regular site audits
- Performed sustainability analysis and budget reporting while managing preventative maintenance schedules
- Built trusted partnerships with business leaders to enhance employee experience and service delivery
Education
Master's Degree - Management
Argosy University
01.2012
Bachelor's Degree - History
Notre Dame College
01.2004
Skills
- Multi-Site Portfolio Management
- Client Relationship Management
- Financial Management
- Budget Oversight
- Operations & Maintenance
- Leadership & Team Development
- Project Management
- Vendor & Contract Management
- Risk & Safety Management
- Strategic Planning
- Regulatory Compliance
- IBM TRIRIGA
- ServiceNow
- Google Workspace
- MS Office Suite
- Tableau
- People Mover
- Office Space
- Looker
- Building Engines
- Spaceview
- FM Mobile Applications
- AI-powered analytics
- AI-driven data analysis
- Predictive maintenance scheduling
- AI solutions
- AI chatbots
Certification
- International Facility Management Association (IFMA) Certification, In Progress, 2024
- Additional professional certifications available upon request
Ai Technology Integration
- Leverage AI-powered analytics to streamline facility operations and increase efficiency across multi-site portfolios
- Utilize AI-driven data analysis for building performance insights, energy patterns, and predictive maintenance scheduling
- Implement AI solutions to enhance customer experience and AI chatbots to improve client communication and accelerate response times
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$115000/yr - $200000/yrTimeline
FACILITIES MANAGER
Jones Lang LaSalle
08.2023 - Current
FACILITIES MANAGER
Argo AI, LLC
12.2020 - 11.2022
ASSISTANT SITE MANAGER
Jones Lang LaSalle
01.2014 - 12.2020
Master's Degree - Management
Argosy University
Bachelor's Degree - History
Notre Dame College