Duane Coppage
Philadelphia
Summary
Dynamic professional with extensive experience in security and customer operations, notably at Children's Hospital of Philadelphia. Proven ability in incident reporting and CCTV monitoring, enhancing safety and operational efficiency. Strong leadership skills demonstrated through effective team management and conflict resolution, ensuring high standards of public safety and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Unarmed Security Officer
Children's Hospital of Philadelphia, CHOP
01.2023 - 03.2025
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
Customer Operations Assistant Manager
CVS Pharmacy
12.2020 - 03.2023
- Managed a team of customer service representatives, providing support, guidance, and regular performance evaluations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Facilitated staff meetings to discuss department updates, address concerns, share best practices, and encourage collaboration among team members.
- Reduced response times by effectively delegating tasks among team members based on individual strengths.
- Oversaw daily operations to ensure smooth functioning of the department and adherence to company policies.
Enviromental Services
Hahnemann University Hospital
01.2018 - 06.2019
- Helped prevent spread of infections by sanitizing surfaces, furniture & equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain cleanliness.
- Returned vacant rooms to occupant ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Education
High School Diploma -
West Philadelphia High School
06-2010
Skills
- Report writing
- Incident reporting
- Property patrol
- Maintaining order
- Accident investigations
- Public safety protocols
- CCTV monitoring
- CCTV tracking
Timeline
Unarmed Security Officer
Children's Hospital of Philadelphia, CHOP
01.2023 - 03.2025
Customer Operations Assistant Manager
CVS Pharmacy
12.2020 - 03.2023
Enviromental Services
Hahnemann University Hospital
01.2018 - 06.2019
High School Diploma -
West Philadelphia High School
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