Kharon Knight
Norristown
Summary
Dynamic and detail-oriented professional with exceptional customer service skills honed at Home Depot. Proven ability to manage high-stress situations while fostering strong relationships. Experienced in event setup and breakdown, ensuring a seamless experience for guests. Committed to maintaining cleanliness and promoting independence as a caregiver, enhancing clients' quality of life. Also, have been in competitive sports all my life and I’ve carried that ambitious and goal oriented mindset into everything I do in life today.
Overview
6
6
years of professional experience
Work History
Catering Server
Ash Mill Farm
06.2024 - Current
Caregiver
Reliant At Home
05.2024 - 09.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver
Help at Home Senior Care
02.2021 - 02.2023
Customer Service Representative
Home Depot
08.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Psychology - Psychology
Montgomery County Community College
Blue Bell, PANorristown Area High School
Norristown, PA06.2017
Skills
- Stress tolerance
- Guest service
- Cleaning and sanitizing
- Strong communication skills
- Exceptional customer service
- Event setup and breakdown
- Detail-oriented
- Customer service
- Time management
- Relationship building
Timeline
Catering Server
Ash Mill Farm
06.2024 - Current
Caregiver
Reliant At Home
05.2024 - 09.2024
Caregiver
Help at Home Senior Care
02.2021 - 02.2023
Customer Service Representative
Home Depot
08.2019 - 12.2020
Psychology - Psychology
Montgomery County Community College
Norristown Area High School
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