Kiana Conpra
Philadelphia
Summary
Compassionate Care Representative known for high productivity and efficient task completion. Skilled in patient advocacy, conflict resolution, and effective communication. Excel in empathy, active listening, and adaptability which enhance customer satisfaction and trust. Possess ability to navigate complex healthcare systems to provide optimal support to clients.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Ambulatory Care Representative
Temple Health FCCC
Philadelphia
01.2025 - 11.2025
- Assisting management of training new employees.
- Scheduling in person/phone: clinic visits, chemotherapy, all radiology scans, bloodwork, etc.
- Check in/out, registration, insurance verification, and referrals.
- Using several electronic systems, 2 monitors, direct patient contact, and phone interaction with patients. Directly communicating with several departments to assist patients in all of their needs while providing empathic support.
Laboratory Customer Service Representative
HNL Lab Medicine
Allentown
04.2024 - 11.2024
- Providing on demand support to in patient for proper tube blood collection. Using several electronic systems including: sunquest, epic, etc.
- Resolved customer inquiries through effective communication and problem-solving skills. Assisting patients with their online portal.
- Overall, taking 100+ incoming calls a day to supply customer support while also using 2 monitors to complete out going calls, emailing/faxing, and mailing patients blood work results.
- Collaborated with healthcare providers to streamline patient data collection processes.
Front Desk Associate
Bindi
Cinnaminson
08.2022 - 04.2024
- Taking orders from vendors while maintaining excellent customer service. Creating a schedule for truck drivers to make deliveries.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Answered phones, booked reservations, and responded to inquiries from customers.
Shift Manager
Dunkin’
Lady Lake
09.2020 - 08.2022
- Hired, trained, and supervised employees. Used leadership to provide a healthy working environment.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Processed weekly payroll information using appropriate software applications.
Education
Diploma -
Liberty High School
Bethlehem, PASkills
- HIPAA compliance
- Excellent customer service and support
- Medical Terminology
- Advanced scheduling
- Multitasking
- Independent problem solving
Awards
Customer Service Certification
Timeline
Ambulatory Care Representative
Temple Health FCCC
01.2025 - 11.2025
Laboratory Customer Service Representative
HNL Lab Medicine
04.2024 - 11.2024
Front Desk Associate
Bindi
08.2022 - 04.2024
Shift Manager
Dunkin’
09.2020 - 08.2022
Diploma -
Liberty High School