Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiana Royer

Winfield

Summary

Dependable and compassionate professional with experience in both healthcare and retail leadership, offering a strong combination of hands-on patient care, customer service, and supervisory skills. As a full-time Direct Support Professional with BAYADA, I provide total care for individuals with significant physical disabilities, including personal care, safe mechanical lift transfers, repositioning, meal preparation and feeding, medication reminders, and maintaining a safe, supportive environment. Previously, as a Supervisor at Sheetz, I managed daily store operations, trained and supported team members, handled cash management and end-of-shift drawer reconciliation, prepared food, maintained inventory and food safety standards, and delivered exceptional customer service in a fast-paced setting. I am recognized for my strong work ethic, reliability, attention to detail, leadership, and ability to remain calm under pressure while building positive relationships with clients, coworkers, and customers.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

BAYADA Habilitation
State College, PA
03.2024 - Current

Delivered comprehensive care for two individuals, ensuring full support with activities of daily living.

Executed safe patient transfers utilizing mechanical lift between bed and wheelchair.

Facilitated regular repositioning of individuals to enhance comfort and mitigate risk of pressure injuries.

Administered incontinence care, including bathing, dressing, grooming, and personal hygiene assistance.

Executed meal preparation and assisted with feeding, ensuring adherence to dietary and safety guidelines.

Administered medication reminders and supervised clients' physical and emotional health.

Compiled comprehensive daily documentation, progress notes, and incident reports.

Oversaw client well-being during overnight shifts and addressed care needs with urgency.

Ensured maintenance of a clean, safe, and supportive living environment that upholds individual dignity.

Facilitated effective communication among coworkers, supervisors, healthcare providers, and family members.

Supervisor

Sheetz
Mifflinburg, PA
09.2021 - 07.2023
  • Supervised team operations to ensure adherence to safety protocols and quality standards.
  • Trained and mentored new employees on operational procedures and customer service techniques.
  • Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
  • Implemented process improvements that enhanced workflow efficiency and reduced wait times.

  • * Supervised daily store operations and supported team members during fast-paced shifts.
  • * Provided excellent customer service while accurately operating cash registers and processing customer transactions.
  • * Balanced, counted, and closed cash drawers at the end of each shift while ensuring accuracy and accountability.
  • * Prepared made-to-order food and beverages according to company standards and food safety procedures.
  • * Stocked shelves, coolers, and food service areas while rotating inventory using first-in, first-out (FIFO) procedures.
  • * Pulled expired food and beverage items, verified product quality, and maintained accurate date labeling.
  • * Dated and organized food products to ensure compliance with food safety and sanitation regulations.
  • * Maintained cleanliness throughout the store, including food preparation areas, dining areas, restrooms, and equipment.
  • Addressed customer concerns with professionalism, ensuring a positive shopping experience.

Education

High School Diploma -

Midd-West
Middleburg, PA
2017

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Direct Patient Care
  • Activities of Daily Living (ADLs)
  • Mechanical Lift Operation
  • Safe Patient Transfers
  • Personal Care & Hygiene
  • Feeding Assistance
  • Medication Reminders
  • Documentation & Record Keeping
  • Customer Service
  • Cash Handling & Register Operations
  • Cash Drawer Reconciliation
  • Food Preparation
  • Food Safety & Sanitation
  • Inventory Management & Rotation
  • Team Leadership
  • Time Management
  • Problem Solving
  • Communication
  • Attention to Detail
  • Multitasking

Timeline

Direct Support Professional

BAYADA Habilitation
03.2024 - Current

Supervisor

Sheetz
09.2021 - 07.2023

High School Diploma -

Midd-West
Kiana Royer