Kiana C Clark
Philadelphia
Summary
Accomplished and energetic Medical Assistant with a solid history of achievement in healthcare. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include employee engagement, process improvement, and excellent customer service.
Overview
17
17
years of professional experience
Work History
Surgical Technologist
Thomas Jefferson University Hospital
12.2023 - Current
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
Floating Medical Assistant
Thomas Jefferson University And Hospitals
03.2020 - 12.2023
- Experience in OBGYN, Gastroenterology, Primary Care, Infectious Disease, Internal Medicine, Cardiology, Nephrology, Neurology, Bariatric Surgery, Pulmonary, Breast Health, Sleep Medicine, Family Medicine, and Covid Testing Site.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Lead Medical Assistant- Women's Primary Care
Thomas Jefferson University And Hospitals
04.2014 - 03.2020
- Clean and sterilize instruments and dispose of contaminated supplies
- Prepare and administer medications/Vaccines as directed by a physician including charge entry
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Help physicians examine and treat patients, handing them instruments or materials
- Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
- Perform general office duties, such as answering telephones, daily insurance verification, insurance referrals, and scheduling appointments for patients
Certified Customer Service Representative
General Dymanics Call Center
06.2013 - 12.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Application processing and knowledgeable of marketplace enrollment guidelines.
- Delivering general marketplace information to callers.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
Certified Nursing Assistant
Baldwin Healthcare and Rehab Center
11.2011 - 01.2013
- Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff
- Work as part of a team that may include psychiatrists, psychologists, psychiatric nurses, or social workers
- Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary
- Clean and disinfect rooms and furnishings to maintain a safe and orderly environment
- Restrain or aid patients as necessary to prevent injury
- Serve meals or feed patients needing assistance or persuasion
- Organize, supervise, or encourage patient participation in social, educational, or recreational activities
- Participate in recreational activities with patients, including card games, sports, or television viewing.
Aircrew Flight Equipment
United States Air Force
10.2007 - 10.2011
- Responsible for flight equipment such as helmets, oxygen masks, parachutes
- Otation devices, survival kits, nightvision goggles, anti-G garments, aircrew eye and respiratory protective equipment and other types of AFE
- Operate various types of test equipment such as altimeters, oxygen testers, leakage testers, radio testers and other types of testers to conduce reliability testing of AFE
- Perform operator maintenance and service inspections on shop equipment
- Instruct aircrews on the purpose, operations, care and use of their aircrew flight equipment and chemical defense equipment
- Ensure aircrew are weapons-qualified and prepared to deploy.
Education
Surgical Technology - Surgical Technologist
MedCerts
Livonia, MI02-2024
Nationally Registered Certified Medical Assistant -
National Association For Health Professionals
Gardner, KSCertificate - Sterile Processing Technology
Aseptic Technical Solutions
Philadelphia, PA12.2022
Certified Medication Aide -
Trinity Career Institute
Nursing Certified Nursing Assistant - undefined
Kansas College, Technical School
No Degree - Computer Graphics & Liberal Arts/Science
Camden County College
Blackwood, NJHigh School Diploma - undefined
Clearview Regional High School
Skills
- Able to evaluate and prioritize key functions
- Marketing and demonstration skills
- Microsoft Office computer skills including Word, Excel, Access, Outlook, Publisher, & Power Point
- Customer and Personal Service
- Time Management
- Professional Attitude
- Epic/Allscripts Proficient (EPIC Super-user)
- Able to work alone or as part of a team
- CPR/BLS Certified
- Professional Bedside Manner
Additional Information
- Security Clearance (Secret)
- Awards - Air Force Outstanding Unit Award, National Defense Service Medal ,Global War on Terrorism Service Medal, Air Force Training Ribbon Coined and Recognized by Major General Scott 18th AF Command Coined and Recognized by General Arthur Lichte Air Mobility Commander, Fellowship of Christian Athletes Leadership Award, Employee of the Month
Timeline
Surgical Technologist
Thomas Jefferson University Hospital
12.2023 - Current
Floating Medical Assistant
Thomas Jefferson University And Hospitals
03.2020 - 12.2023
Lead Medical Assistant- Women's Primary Care
Thomas Jefferson University And Hospitals
04.2014 - 03.2020
Certified Customer Service Representative
General Dymanics Call Center
06.2013 - 12.2013
Certified Nursing Assistant
Baldwin Healthcare and Rehab Center
11.2011 - 01.2013
Aircrew Flight Equipment
United States Air Force
10.2007 - 10.2011
Nursing Certified Nursing Assistant - undefined
Kansas College, Technical School
High School Diploma - undefined
Clearview Regional High School
Surgical Technology - Surgical Technologist
MedCerts
Nationally Registered Certified Medical Assistant -
National Association For Health Professionals
Certificate - Sterile Processing Technology
Aseptic Technical Solutions
Certified Medication Aide -
Trinity Career Institute
No Degree - Computer Graphics & Liberal Arts/Science
Camden County College
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