KIANDRA GRAVES
Brookhaven
Summary
Results-driven, high-impact Retail Operations Executive with nearly 12 years of progressive operational, logistics, and leadership experience across high-volume store environments. Proven track record of managing massive teams up to 52 associates, executing rapid turnaround strategies, driving inventory accuracy, and optimizing digital fulfillment. Adept at store-level leadership, talent development, labor allocation, and maintaining rigorous compliance and loss prevention standards.
Overview
2027
2027
years of professional experience
Work History
Front End Coach
Walmart
South Philly
2025 - Current
- Managed front-end operations, facilitating compliance and enhancing customer experience at a busy store location.
- Supported team leads and associates through coaching and mentoring to reduce customer wait times and improve satisfaction.
- Oversaw front-end operational compliance, cash office functions, shrink management, and labor planning.
Overnight Operations Coach
Walmart
Springfield, PA
01.2022 - 01.2026
- Executed complete operational control over overnight logistics, directly leading a cross-functional team of 52 associates including 3 Team Leads, stocking teams, maintenance, and modular associates.
- Significantly reduced associate turnover through employee engagement, structured onboarding, and clear performance expectations.
- Streamlined supply chain logistics by driving consistent freight flow, optimizing backroom inventory, and executing nightly truck flips.
- Established comprehensive store facility standards, including a structured floor maintenance and wax program.
Digital Operations Coach
Walmart
Springfield, PA
2022 - 01.2022
- Assisted in management of online grocery pickup operations and supported staffing initiatives to achieve performance goals.
- Contributed to swift operational recovery at a partner store by decreasing customer wait times from 12 minutes to 4 minutes within one week.
- Aided in enhancing order assembly staging and dispensing processes while supporting labor allocation and recruitment efforts.
Stocking & Consumables Team Lead (Stocking 1, 3 & Consumables)
Walmart
2020 - 2022
- Assisted with overnight operations management and supported a team of 42 associates for nearly a year without an overnight coach. Facilitated store opening and closing processes while helping with recruiting and attendance compliance for VizPick execution.
- Supported inventory management by resetting modulars, implementing price changes, and planning feature space in high-volume departments such as paper, pets, chemicals, HBA, OTC pharmacy, and cosmetics.
- Led a team of 12 members in managing residual freight, executing VizPick capping, overseeing feature management, and organizing truck unloading setups.
Claims Supervisor
Walmart
01.2018 - 01.2020
- Supervised a 6-person team managing total store inventory control, vendor receiving, claims processing, and clearance lifecycle.
- Recovered thousands of dollars in high-ticket loss and missing merchandise through meticulous auditing and claims enforcement.
Cap 2 Supervisor
Walmart
01.2016 - 01.2018
- Led 20 associates unloading trucks, executing consumable freight staging, backroom logistics, and backhauls.
GM Support Manager
Walmart
01.2015 - 01.2016
- Supervised 15 associates overseeing store upkeep, customer service counter management, and front-end support.
Department Manager — Paper, Pets, Chemicals
Walmart
01.2015 - 01.2015
- Led team of 4; systematically reduced outs and maintained modular integrity.
Overnight Associate & Part-Time Zone Associate
Walmart
01.2014 - 01.2015
- Promoted rapidly through exceptional attention to detail in zoning, modular setting, and inventory management.
Education
Higher Education Coursework - Business Management
Skills
- Multi-Unit/Store Turnarounds
- Freight Flow
- Inventory Management & VizPick
- Digital Fulfillment
- P&L & Shrink Management
- Operational Turnarounds
- Team Building & Retention
- Modular Resets & Merchandising
- Associate Hiring & Mentorship
Timeline
Overnight Operations Coach
Walmart
01.2022 - 01.2026
Claims Supervisor
Walmart
01.2018 - 01.2020
Cap 2 Supervisor
Walmart
01.2016 - 01.2018
GM Support Manager
Walmart
01.2015 - 01.2016
Department Manager — Paper, Pets, Chemicals
Walmart
01.2015 - 01.2015
Overnight Associate & Part-Time Zone Associate
Walmart
01.2014 - 01.2015
Higher Education Coursework - Business Management
Front End Coach
Walmart
2025 - Current
Digital Operations Coach
Walmart
2022 - 01.2022
Stocking & Consumables Team Lead (Stocking 1, 3 & Consumables)
Walmart
2020 - 2022