Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kianna Brito Gomez

Allentown

Summary

Dynamic tax professional with a proven track record at Canario Accounting Services Inc, adept at tax return preparation and client communication. Recognized for building strong relationships and resolving IRS disputes, while ensuring compliance and optimizing tax liabilities. Committed to delivering exceptional service and fostering teamwork to achieve client goals.

Retail professional known for delivering top-tier personal shopping experiences. Proven ability to understand customer preferences and provide tailored recommendations that enhance client satisfaction. Recognized for team collaboration and adaptability, ensuring seamless service in dynamic retail environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Professional Tax Preparer

Canario Accounting Services Inc
01.2024 - Current
  • Streamlined the tax filing process for clients by utilizing advanced tax software and ensuring accurate data entry.
  • Served as a trusted advisor for small business owners, guiding them on various aspects of taxation including payroll taxes, sales taxes, and quarterly payments.
  • Successfully resolved client disputes with the IRS by providing detailed documentation, negotiating on their behalf, and ensuring a fair resolution.
  • Established long-term relationships with clients based on trust, expertise, professionalism, attention to detail.
  • Kept clients informed about potential changes in legislation or regulations affecting their taxes including new allowable deductions or credits.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Developed customized strategies for high net worth individuals to optimize their tax liabilities while maintaining full compliance with regulations.
  • Ensured error-free calculations by conducting rigorous reviews before submitting completed forms.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Behavioral Health Technician

Helping Hands Family ABA Therapy
06.2022 - 03.2023
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported patient confidentiality in accordance with HIPAA regulations.

Picker

Amazon
09.2021 - 06.2022
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Participated in regular training sessions to stay updated on best practices and new technologies related to picking processes.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Customer Service Representative

Guardian Life Insurance
04.2022 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.

Market Partner

Monat, Market Partner
03.2020 - 03.2022
  • Developed strong relationships with key industry partners for mutually beneficial collaborations.
  • Increased market share by developing and implementing effective sales strategies.
  • Demonstrated leadership abilities by guiding team members towards achieving shared objectives consistently.
  • Mentored junior team members, fostering professional development and strengthening overall team performance.
  • Established strong lines of communication with customers to address concerns promptly, leading to improved customer retention rates.
  • Contributed to event marketing, sales and brand promotion.
  • Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
  • Coordinated special events at the retail branch that engaged customers while promoting company offerings effectively.
  • Facilitated ongoing training sessions for retail staff, improving product knowledge and enhancing overall customer experience.

Education

Cosmetology Educator License - Cosmetology Education

Empire Beauty School
1634 MacArthur Rd, Whitehall Township, PA 18052
05-2017

Skills

  • Client confidentiality
  • Tax software proficiency
  • Client communication
  • Tax return preparation
  • Staff development
  • Reliability
  • Multitasking Abilities
  • Teamwork and collaboration
  • Goal oriented
  • Relationship building
  • Brand promotion
  • Business development
  • Product demonstrations
  • Positive and professional

Certification

  • Licensed Tax Preparer certification 01/2024- Current

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Professional Tax Preparer

Canario Accounting Services Inc
01.2024 - Current

Behavioral Health Technician

Helping Hands Family ABA Therapy
06.2022 - 03.2023

Customer Service Representative

Guardian Life Insurance
04.2022 - 05.2022

Picker

Amazon
09.2021 - 06.2022

Market Partner

Monat, Market Partner
03.2020 - 03.2022

Cosmetology Educator License - Cosmetology Education

Empire Beauty School

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Kianna Brito Gomez