KIANNA RODRIGUEZ
Bethlehem
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Operations
KidsPeace
06.2020 - Current
- Problem making and solution orientated mindset in a fast pass environment
- Conduct Monthly meetings with caregivers to discuss progress/support/needs and training to best support them and their child.
- Trained and mentored junior technicians in effective behavioral strategies and documentation practices.
- Supervised implementation of individualized behavioral interventions for diverse client needs.
- Developed training materials focused on behavioral techniques, enhancing staff knowledge and service delivery quality.
- Work closely with patients to create the best treatment program and customize the needs of the individual.
- Annual and monthly trainings to make sure the interventions are up to date and practiced positively.
Peer Resources Mentor
Temple University
09.2022 - 12.2022
- Offering suggestions and encouraging ideas to help improve the position and the overall experience that the students will gain
- Creating PowerPoint, templates, and discussion-based games to help guide the flow of the events.
- Mentored peers in navigating university resources, fostering a supportive campus environment and community engagement.
- Collaborated with faculty to identify student needs, ensuring targeted assistance for academic success and retention.
- Organized networking events connecting students with alumni, promoting professional development and career readiness.
- Facilitated academic support workshops for diverse student groups, enhancing learning strategies and resource utilization.
Sales Associate
Pandora Jewelry
11.2019 - 01.2021
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Work in a busy environment, especially around holidays to make sure each customer is satisfied.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Monitored sales trends and provided feedback to management for strategic inventory decisions.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Masters Degree in Education - Behavioral Analysis
University Of Cincinnati
Cincinnati, OH08.2025
Bachelors Degree - Psychology
Temple University
Philadelphia, PA05.2023
Skills
- Teamwork and collaboration
- Problem resolution
- Organization and time management
- Customer service
- Problem-solving
- Critical thinking
Certification
- Certified RBT
Timeline
Peer Resources Mentor
Temple University
09.2022 - 12.2022
Lead Behavioral Health Operations
KidsPeace
06.2020 - Current
Sales Associate
Pandora Jewelry
11.2019 - 01.2021
Bachelors Degree - Psychology
Temple University
Masters Degree in Education - Behavioral Analysis
University Of Cincinnati