Kiara Rodriguez
Lebanon
Summary
Dynamic professional with a proven track record at Shoe Dept, excelling in team leadership and employee training. Demonstrated ability to foster collaboration and mentor staff effectively. I have some skills in Microsoft Office, and I am committed to achieving results in fast-paced environments while maintaining high-quality service standards.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Shoe Dept
Lebanon
05.2022 - Current
- Trained and mentored staff on product knowledge and sales techniques.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Office Manager / Caregiver
Right At Home Lebanon, PA
Lebanon
07.2015 - 06.2021
- I take care of the elderly in the comfort of their home. If they need to do errands, we also take them to do their daily tasks. Any AM care they might need, assist with feeding, bathing, cleaning, etc.
- As office manager I handled various supervisory activities for scheduling appropriate caregivers to clients. Did reference checks/ background check, filed forms for clients or caregivers in their binders.
Teaching Assistant Volunteer
Literacy Council Lebanon
Lebanon
04.2013 - 03.2014
- Collaborated with volunteers to create a welcoming learning environment for all participants.
- Assisted teachers with preparing lesson plans and materials for classes.
- Assisted with grading assignments, tests, and other coursework according to established criteria.
- Assisted bilingual students.
- Translated, if a Spanish-speaking student didn't understand what the teacher was saying.
Education
No Diploma -
Reading High School
Reading, PA06-2008
GED -
IU13
Lebanon, PASkills
- Filed organized
- Home caregiver assistance
- Multi-task
- Some Excel experience
- Quick learner
- Microsoft Office experience
- Results-oriented
- Focused
- Answering phone calls
- On call, the manager every other weekend
- Team building
- Staff mentoring
- Customer service
- Employee training
- Data entry
- Decision-making
- Orienting and training
- Team leadership
- Staff supervision
- Employee supervision
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Manager
Shoe Dept
05.2022 - Current
Office Manager / Caregiver
Right At Home Lebanon, PA
07.2015 - 06.2021
Teaching Assistant Volunteer
Literacy Council Lebanon
04.2013 - 03.2014
No Diploma -
Reading High School
GED -
IU13
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