Kiarah Copeland
Ephrata
Summary
Dynamic and dedicated professional with experience at Dairy Queen Grill & Chill, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective teamwork and training. Recognized for maintaining a clean environment and resolving inquiries promptly, contributing to a positive dining experience.
Developed strong customer service and multitasking abilities in fast-paced retail environment. Proven ability to handle transactions efficiently while maintaining friendly demeanor. Seeking to transition into new role where these skills can contribute to team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Ice Cream Server/Cashier
Dairy Queen Grill & Chill
03.2024 - 09.2025
- Delivered high-quality ice cream products while maintaining cleanliness and organization in serving area.
- Trained new staff on customer service protocols and efficient ice cream preparation techniques.
- Handled cash transactions accurately, promoting positive customer experiences through friendly service.
- Collaborated with team members to improve workflow efficiency during busy shifts.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction ratings.
Cashier and Food Prep
McDonald's
03.2022 - 10.2023
- Maintained cleanliness and organization of work area to enhance customer experience.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Managed cash drawer, ensuring accuracy in daily reconciliations and financial reporting.
- Provided exceptional customer service by efficiently taking and delivering food orders.
- Utilized POS systems for order entry and tracking sales transactions effectively.
- Assisted in training new servers on menu items and restaurant protocols.
Education
High School Diploma -
Gateway Technical College
Kenosha, WI06-2025
Skills
- Teamwork
- Customer engagement
- Customer service
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
Timeline
Ice Cream Server/Cashier
Dairy Queen Grill & Chill
03.2024 - 09.2025
Cashier and Food Prep
McDonald's
03.2022 - 10.2023
High School Diploma -
Gateway Technical College