Kiarah L. Diaz
Bethlehem
Summary
Dedicated Customer Service Representative with a proven ability to build rapport, exceed goals, and enhance customer satisfaction. Skilled in communication, problem-solving, and issue resolution. Reliable, detail-oriented, and committed to team success. Seeking growth opportunities within a reputable company.
Overview
7
7
years of professional experience
Work History
Healthcare Communicator
Inizio Engage, Formerly Ashfield Engage
Fort Washington
05.2022 - 05.2025
- Maintain excellent quality standards for all client programs, and adhere to program scripts and guidelines.
- Accurately collect information required by individual programs, and correctly capture it in specific program databases.
- Exhibit effective communication and telemanagement skills.
- Possess effective organizational skills, including working on multiple projects simultaneously.
- Adhere to all company policies and standard operating procedures.
- Display flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
- Monitoring and transcribing all voicemails received to the medical information call center.
- Appropriately coding medical questions received via the web.
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
Janitorial Lead
Incredible Clean
Shamokin
08.2021 - 04.2022
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
- Supervised supplies in inventory and submitted reorder requests
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained optimal supply levels to meet daily and special cleaning needs
Senior Customer Service Agent
Wall Candy Custom Painting
Bethlehem
10.2018 - 12.2021
- Scheduled and confirmed appointments/ meetings
- Organized electronic and hard copy filing systems for easy retrieval of documents and information
- Resolved customer discrepancies
- Managed appointments, communicated with clients and updated client records
- Provided superior clerical support to existing and new employees
- Operated multi-line phone system to inquiries from callers seeking information
Cashier/Customer Service
SUBWAY Restaurants
Coplay
01.2020 - 12.2020
- Used a POS system to enter orders, process payments and issue receipts
- Excelled at marketing and sales strategies
- Maintain inventory/ stock
- Collected and authorized payments of guests
- Resolved any and all customer discrepancies, ensuring customer satisfaction
- Trained and coached new trainees
Package Handler
UPS
Easton
04.2019 - 03.2020
- Assemble, loaded packages into trailers
- Composed pallets for easy transporting between storage locations
- Insured OSHA standards continuously met in all areas & free of debris and potentially hazardous situations
- Operated material handling equipment safely to move heavy packages.
- Loaded completed orders on pallets according to delivery numbers.
Education
High School Diploma -
Freedom High School
Bethlehem, Pennsylvania01.2020
Skills
- Advanced in Microsoft Office- Word & Excel
- Customer Support Expertise
- Superior communication skills
- Customer satisfaction
- 45WPM Typist
- HIPAA Compliance
- Detailed Transcription Skills
- Effective Solution Development
- Versatile Role Management
Timeline
Healthcare Communicator
Inizio Engage, Formerly Ashfield Engage
05.2022 - 05.2025
Janitorial Lead
Incredible Clean
08.2021 - 04.2022
Cashier/Customer Service
SUBWAY Restaurants
01.2020 - 12.2020
Package Handler
UPS
04.2019 - 03.2020
Senior Customer Service Agent
Wall Candy Custom Painting
10.2018 - 12.2021
High School Diploma -
Freedom High School
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