Kieanna Braatz
Clarion
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Dunhams Sport
11.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Key Team Leader
Dunhams Sports
11.2015 - 11.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
TLE Technician
Walmart
08.2014 - 09.2015
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime by efficiently diagnosing and repairing technical issues in TLE systems.
- Improved workflow efficiency with the implementation of new processes and procedures for TLE operations.
- Streamlined inventory management, ensuring timely replenishment of spare parts and tools.
- Maintained a safe work environment by adhering to safety protocols and procedures during TLE operations.
Team Member
Red Express
10.2012 - 08.2014
- Cashier
- Stocker
- Cleaning
- Cook
Education
High School Diploma -
Franklin High School
Franklin, PA2011
Skills
- Employee Performance Evaluations
- Recruiting and interviewing
- Employee Scheduling
- Operations Management
- Product and service knowledge
- Staff Supervision
- Ambition
Youth Leader
- Helped plan activities for the youth
- Helped with trips
- Helped with shopping and organizing events
- Helped with lesson planning
- Watched over the teens
Timeline
Assistant Manager
Dunhams Sport
11.2023 - Current
Key Team Leader
Dunhams Sports
11.2015 - 11.2023
TLE Technician
Walmart
08.2014 - 09.2015
Team Member
Red Express
10.2012 - 08.2014
High School Diploma -
Franklin High School
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