Kiera Herrington
Pottstown
Summary
Flexible worker with great communication skills seeks opportunity to expand work experience. Great at Customer service, highly adaptable to addressing diverse situations and or needs. Also has professional Strong communication skills and a upbeat demeanor.
Overview
9
9
years of professional experience
Work History
Infant Teacher
The Tot Spot Child Care
05.2024 - Current
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Handled staff inquiries related to specific events or venues.
- Planned Social events and activities for staff inside and outside of work.
- Developed and implemented daily lesson plans to support infant development.
- Established positive relationships with families by communicating regularly about their child's progress.
- Provided individualized care and attention to each infant in the classroom.
- Participated in team meetings to discuss curriculum plans, student progress, and classroom management strategies.
- Demonstrated an understanding of different cultures when interacting with families from diverse backgrounds.
- Incorporated music into everyday routines to promote creativity and motor development.
Head Infant Teacher
Primrose School of Royersford
06.2023 - Current
- Developed and implemented lesson plans for infants, including activities to promote physical, mental and social development.
- Created a nurturing and stimulating environment to support the emotional well-being of infants.
- Organized daily routines such as feeding, diapering, napping and playtime activities.
- Supervised assistants in carrying out classroom activities according to state regulations.
- Established positive relationships with families through regular communication regarding their children's progress.
- Participated in staff meetings discussing topics such as curriculum planning or problem solving techniques used in the classroom setting.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Planned and implemented lessons and artwork using various teaching strategies to meet diverse student needs.
- Incorporated music and art activities to encourage creativity and expression.
- CPR certified
- Maintained Infant Room schedule.
- Built and maintained strong relationships with students parents.
Guest Service Associate
European Wax Center
06.2022 - 06.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Followed policies and procedures to meet or exceed established performance requirements.
Sales Associate
Party City
06.2021 - 08.2022
- Checked stock to determine inventory levels and maintain office supply products.
- Answered incoming calls while recording accurate messages.
- Maintained positive working relationship with fellow staff and management.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Daycare Assistant Teacher
The Goddard School For Early Childhood Development
11.2021 - 05.2022
- Modeled good behaviors for students and maintained classroom discipline.
- Related well to parents and kept each informed about new daycare activities or behavioral concerns.
- Encouraged students to interact positively and calmly solve disputes.
- Developed and enforced positive strategies to encourage good behavior.
- Kept class space organized, clean and learning-focused for optimal student development.
- Introduced learning activities and imaginative play to teach children to explore.
- Read aloud and played alphabet games to encourage early literacy.
- Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Sales Associate
Ross Dress for Less
09.2021 - 10.2021
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Reset store displays for special events and seasonal merchandise changes.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Customer Service Representative Simon
01.2019 - 01.2020
- Followed up with customers to offer additional support and check resolution satisfaction
- Managed customer calls efficiently in a fast-paced call center environment
- Delivered fast and friendly service regarding questions and service complaints
- Documented, researched, and resolved customer service issues
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Explained promotions and special offers to customers.
Sales Associate
Bath & Body Works
01.2018 - 01.2019
- Located items for customers by checking sister stores and online options
- Explained promotions and special offers to customers
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales and process returns
- Processed credit card payments and accurately handled cash
- Handled stressful situations professionally and multitasked with ease
- Assisted with receiving, pricing and merchandising.
Front Desk Receptionist
Lords & Ladies
06.2018 - 12.2018
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained professional tone at all times, including during peak rush hours.
Assistant
Lords & Ladies
01.2016 - 01.2018
- Supported marketing efforts with innovative ideas and clerical support
- Resolved customer inquiries and addressed order problems
- Regularly fielded phone calls, set up meetings and greeted visitors
- Maintained clean, organized, and well-stocked workspaces
- Maintained team efficiency with well-stocked and organized office supplies.
- Checked stock to determine inventory levels and maintain office supply products.
- Instituted new employee training procedures to reduce onboarding process time length.
- Answered incoming calls while recording accurate messages.
- Produced and distributed memos, newsletters and other forms of communication.
Education
Diploma -
Pottsgrove Highschool
01.2017
Skills
- Professional and Mature
- Reception Assistance
- Task Prioritization
- Relationship Building
- Email and Telephone Decorum
- Customer Service
- Positive Attitude and Energetic
- Calendar and Scheduling Software
- Computer Skills
- Patience and Empathy
- Activity Planning
- Strong Work Ethic
Timeline
Infant Teacher
The Tot Spot Child Care
05.2024 - Current
Head Infant Teacher
Primrose School of Royersford
06.2023 - Current
Guest Service Associate
European Wax Center
06.2022 - 06.2023
Daycare Assistant Teacher
The Goddard School For Early Childhood Development
11.2021 - 05.2022
Sales Associate
Ross Dress for Less
09.2021 - 10.2021
Sales Associate
Party City
06.2021 - 08.2022
Customer Service Representative Simon
01.2019 - 01.2020
Front Desk Receptionist
Lords & Ladies
06.2018 - 12.2018
Sales Associate
Bath & Body Works
01.2018 - 01.2019
Assistant
Lords & Ladies
01.2016 - 01.2018
Diploma -
Pottsgrove Highschool
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