Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierann O'Neill

Gilbertsville

Summary

Dynamic and engaging bartender with a proven track record, excelling in responsible alcohol service and customer satisfaction. Highly reliable and R.A.M.P certified, I effectively deescalated conflicts and maintained a clean environment, ensuring a welcoming atmosphere for all patrons. A dedicated team player with strong multitasking abilities.

Overview

10
10
years of professional experience

Work History

Bartender

Little Oley Tavern
06.2023 - 06.2025
  • ID'ed people looking under age
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Opened and closed the building, performing opening and closing duties
  • Deescalated disagreements between customers
  • Cleaned and sanitized bar and customer areas daily

Server

Texas Roadhouse Restaurant
04.2021 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy times if they needed any help

Elderly Caregiver

Self Employed
02.2019 - 09.2021
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.

Debt Collector

FBCS
10.2015 - 08.2018
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Banquet Server

Congress Hall
04.2015 - 09.2017
  • Took direction from the event coordinator to communicate direction of the event.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet halls based on event requirements.
  • Demonstrated teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

A&P General Certfication -

Aviation Institute of Maintenance
Philadelphia, PA

Aviation

Our Lady Of Mercy Academy
Newfield, NJ
12-2024

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Engaging personality
  • Responsible alcohol service
  • Menu memorization
  • RAMP certified

Timeline

Bartender

Little Oley Tavern
06.2023 - 06.2025

Server

Texas Roadhouse Restaurant
04.2021 - 06.2023

Elderly Caregiver

Self Employed
02.2019 - 09.2021

Debt Collector

FBCS
10.2015 - 08.2018

Banquet Server

Congress Hall
04.2015 - 09.2017

A&P General Certfication -

Aviation Institute of Maintenance

Aviation

Our Lady Of Mercy Academy

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Kierann O'Neill