Kierra Santos
Lancaster
Summary
- Result-oriented leader, experienced in clinical and retail sales, administration, management, and social media marketing.
- Proven track record of increasing sales volume and customer relations, while also maintaining a staff of 10 or more employees.
- Team player looking for professional development, and willing to learn!
Overview
2024
2024
years of professional experience
Work History
Store Manager
Maurices
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Office Manager
Aspen Dental
05.2020 - 08.2023
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Supervised and led team of dental hygienists and support staff of 10.
Faithful at Home Care
Operation Directors Assistant
07.2016 - 12.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Coordinated, scheduled and arranged business meetings and travel calendars.
Education
Associate of Science - Small Business And Entrepreneurship
Central Penn College
Lancaster, PA04.2022
High School Diploma -
Conestoga Valley Senior High School
Lancaster, PA2020
Skills
- Product and Service Sales
- Time Management
- Outstanding Communication Skills
- Multitasking and Organization
- Digital Media Advertising
Timeline
Office Manager
Aspen Dental
05.2020 - 08.2023
Faithful at Home Care
Operation Directors Assistant
07.2016 - 12.2019
Associate of Science - Small Business And Entrepreneurship
Central Penn College
High School Diploma -
Conestoga Valley Senior High School
Store Manager
Maurices
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