KIHANNA-LYNN RIVERA
Lebanon
Summary
Highly skilled in managing complex cases and making well-informed decisions. Known for ability to think creatively and find practical solutions to challenging problems. Analyzing situations from multiple perspectives and implementing effective strategies. Committed to delivering exceptional results and continuously improving processes.
Overview
8
8
years of professional experience
Work History
Bilingual Retention Specialist
Brinks Home Security
04.2022 - Current
- Boosted customer retention through effective communication.
- Focused on customer retention and ensuring positive service experiences.
- Improved customer retention by addressing client concerns and providing personalized solutions.
- Developed customized retention plans to maintain strong relationships with key accounts.
Bilingual Customer Service Representative
Fulton Bank
08.2019 - 06.2021
- Interact with customers on behalf of the company to assist with any issues or inquiries they may have
- Phone calls and emails to assist with customer concerns by asking questions and resolving all issues
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Correctional Officer
Lancaster County Prison
01.2017 - 11.2018
- Conducted routine inspections to ensure adherence to safety protocols.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Education
Bachelor of Science - Criminal Justice Administration
Central Penn College
05.2023
Associate Degree - Criminal Justice/Law Enforcement Administration
YTI Career Institute- Lancaster
05.2017
Skills
- Reporting and compliance
- Strong listener
- Excellent problem solver
- Observant
- Work well under pressure
Languages
Spanish
English
Timeline
Bilingual Retention Specialist
Brinks Home Security
04.2022 - Current
Bilingual Customer Service Representative
Fulton Bank
08.2019 - 06.2021
Correctional Officer
Lancaster County Prison
01.2017 - 11.2018
Bachelor of Science - Criminal Justice Administration
Central Penn College
Associate Degree - Criminal Justice/Law Enforcement Administration
YTI Career Institute- Lancaster
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