Dynamic and results-oriented professional with extensive experience in executive support and office management, notably with Lehigh County Republican Committee. Excelled in project management and interpersonal communication, enhancing office efficiency and fostering stakeholder relationships. Proven track record in improving customer satisfaction and implementing effective document organization strategies.
Overview
25
25
years of professional experience
Work History
Executive Assistant
Lehigh County Republican Committee
09.2006 - 05.2012
Handled confidential and sensitive information with discretion and tact.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Served as a liaison between departments to facilitate effective communication throughout the company.
Organized and coordinated conferences and monthly meetings.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Answered high volume of phone calls and email inquiries.
Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Screened calls and emails and responded accordingly to support executive correspondence.
Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Improved office efficiency by implementing new filing systems and document management processes.
Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
Scheduler/Volunteer Coordinator
Charlie Dent for Congress Campaign
09.2006 - 02.2007
Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Led cross-functional meetings to align project goals with scheduling efforts, fostering collaboration and shared understanding.
Streamlined communication channels between project teams and stakeholders, improving project transparency and outcomes.
Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
Assistant Manager/Art Consultant
Deck The Walls
10.1987 - 09.2005
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Increased sales through effective merchandising strategies and targeted promotions.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Monitored sales trends to adjust pricing strategies for optimal profitability.
Implemented staff training programs to elevate service standards and knowledge.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Oversaw daily operations to maintain store cleanliness and organization.
Education
Graduate/ Diploma - College Prep
Wm Allen High School
Allentown, PA
Skills
Executive support
Office management
Customer Service-oriented
Interpersonal communication
Document preparation
File organization
Project management
Filing and data archiving
Timeline
Executive Assistant
Lehigh County Republican Committee
09.2006 - 05.2012
Scheduler/Volunteer Coordinator
Charlie Dent for Congress Campaign
09.2006 - 02.2007
Assistant Manager/Art Consultant
Deck The Walls
10.1987 - 09.2005
Graduate/ Diploma - College Prep
Wm Allen High School
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