Kim Moffit
Harleysville
Summary
Resourceful concierge known for strong problem-solving abilities and customer service skills. Experienced in managing front desk operations and fostering collaboration among staff to enhance resident experiences and streamline administrative processes.
Overview
28
28
years of professional experience
Work History
Concierge
Greenfield Senior Living
Schwenksville
05.2024 - Current
- Managed front desk operations, greeting visitors and answering inquiries.
- Collaborated with staff to ensure a welcoming environment for all residents.
- Handled maintenance requests and ensured timely resolutions for residents.
- Handled mail and package deliveries, keeping items secure.
- Supported new residents during their transition into the community environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Monitored alarm systems for security breaches and emergency alerts.
Concierge
Park Creek Place
North Wales
05.2023 - 05.2024
- Managed front desk operations, greeting visitors and answering inquiries.
- Collaborated with staff to ensure a welcoming environment for all residents.
- Handled maintenance requests and ensured timely resolutions for residents.
- Supported new residents during their transition into the community environment.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Monitored alarm systems for security breaches and emergency alerts.
Customer Service Representative
United Integrity Group
Quakertown
11.2022 - 05.2023
- Set appointments and coordinate schedules for insurance brokers.
- Contact individuals due for review to initiate and coordinate appointments proactively.
- Provide high-quality customer service and resources for customers.
- Listen to and understand customer needs and individual requirements.
- Follow up on inquiries from existing customers to provide them with options for switching or maintaining insurance plans.
- Communicate effectively in order to answer questions from potential customers, and explain the company's role in helping them with benefits.
Personal Shopper
Giant Food Stores
Souderton
01.2022 - 11.2022
- Retrieve customer orders from the computer.
- Staging customer orders for effective collection and distribution.
- Data integrity.
- Utilization of problem-solving skills for customer substitutions and corrections.
Deli and Bakery Clerk
Clemens
Lansdale
06.1997 - 12.2003
- Provide exceptional customer service and merchandising support by ensuring safe food handling practices are always maintained.
- Informed customers of products, deals, and services provided.
- Prepare, slice, wrap, weigh, and price customer orders.
- Distribute samples to encourage an increase in sales.
- Maintain a clean and organized workspace.
- Daily baking and decorating of goods.
- Stock and rotate merchandise.
Education
Bachelor of Science - Education
West Chester University of Pennsylvania
West Chester, PA12-1991
Associate of Arts - Education
Montgomery County Community College
Blue Bell, PA05-1989
High School Diploma -
North Penn High School
Lansdale, PA06-1986
Skills
- Administrative organization
- Time management
- Problem solving
- Efficient communication
- Customer relationship management
- Hospitality
- Excellent multitasking
- Telephone etiquette
- Highly adaptable
- Safety procedures
References
References available upon request.
Timeline
Concierge
Greenfield Senior Living
05.2024 - Current
Concierge
Park Creek Place
05.2023 - 05.2024
Customer Service Representative
United Integrity Group
11.2022 - 05.2023
Personal Shopper
Giant Food Stores
01.2022 - 11.2022
Deli and Bakery Clerk
Clemens
06.1997 - 12.2003
Bachelor of Science - Education
West Chester University of Pennsylvania
Associate of Arts - Education
Montgomery County Community College
High School Diploma -
North Penn High School
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