Proven in enhancing customer satisfaction and exceeding sales targets at Goodwill Industries, I am a dedicated professional skilled in customer service and sales goals attainment. Leveraging teamwork, problem-solving, and a friendly demeanor, I consistently achieve and surpass objectives, ensuring both customer loyalty and operational excellence.
Overview
4
4
years of professional experience
Work History
Sales Associate
Goodwill Industries Store & Donation Center
Elizabethtown
08.2024 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Certified Nurse Assistant
Emerald Rehab
Elizabethtown, PA
06.2021 - Current
Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
Improved patient comfort by repositioning and transferring them on a regular basis.
Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.