Kim Tromans
Erie
Summary
Excited for this opportunity as an Executive Resolution Examiner I! I present hands-on experience in ECAS, ESB, C-lion, Mainframe, Microsoft Teams, Excel, Word, Access, ECC, Outlook, underwriting processes, manuals, and procedures as well as carry 7 years working in the claims area as a shift leader to the now First Notice of Loss third shift team. I have displayed my organizational skills and the ability to handle large workloads. Eager to bring over 25 years background in Customer Service and Satisfaction, I am team-oriented, organized, enthusiastic and goal driven. I am motivated to learn, grow, and excel in this industry. Now that my children are gaining more independence, I have completed my AINS designation and began the API, focusing on the career path that I am passionate about pursuing.
Overview
17
17
years of professional experience
Work History
Multiline Underwriter II
Erie Insurance
01.2025 - Current
- Same job duties and responsibility as a I with an increase in authority
Multiline Underwriter I
Erie Insurance
12.2022 - 01.2025
- Analyze potential risks for Erie and underwrite them to ensure they qualify and meet expectations
- Discuss potential and existing clients with our agency force building strong relationships via both email and phone conversations
- Assess risks and take appropriate action on loss history, payment history, and increase in hazard
- Order risk control and follow up as required
- Documented underwriting decisions and findings
- Made approval and denial recommendations by determining accurate risk levels.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
Sr Underwriting Support Specialist
Erie Insurance
03.2021 - Current
- In addition to that listed below under the Underwriting Support Specialist II role, my promotion to a senior underwriting support has allowed me to acquire more skills, such as handling larger accounts.
- Continue to serve as a resource for the ESB platform, holding what was weekly meetings but is now bi-weekly meetings to ensure the quote team is up to date on the changes and procedures.
- Assist with loss runs and became familiar with the letter repository system.
- Helped processing with several flex renewals and getting them moved over to ESB.
- Research, verify, and confirm older processes and communicate results with management so files can be updated accordingly.
Underwriting Support Specialist II
Erie Insurance
08.2014 - 03.2021
- Assist underwriters and agents in pricing new business or changes to existing business either by providing a quote or by walking them through the steps in the system on how to complete.
- Answer and manage an average of 25 calls per day, the group average is 23. My missed call percentage is extremely low at .02 per year.
- Complete and send off an average of 19 quotes per day, the group average is 21 and I also carry a 0% error percentage.
- Assist with clerical support as needed by being crossed trained on some personal line’s duties such as RPEs and 'Estate of' tasks.
- Coordinated and organized the quote teams training materials on the new Erie Secure Business platform and trained coworkers. I continue to oversee this project and help resolve and escalate issues to the team as needed as well as ensure the needed materials are shared and updated regularly.
- Served as part of the Erie PaySense team as a cross training opportunity.
Claims Support Specialist III
Erie Insurance
03.2009 - 08.2014
- Received this promotion after 10 months in the company/ department.
- Built the shift from ground up, starting from day one, assisting in creating all employee records, folders, charts, documents, and workflow.
- Kept open communication with management on the teams workflow, workload, absence, areas of improvement or strength.
- Acted as the subject matter expert, answering internal and external questions and inquiries.
- Handled complaints and compliments regularly.
- Spot checked work and provided feedback on areas of improvement monthly.
- Took daily calls assisting customers in filing new claims, checking on existing claims, setting up rentals, paging on-call adjusters, assigning and spot checking clerical duties to the staff, filing documents, faxing declarations when needed, and entering police reports.
- Implemented improvements on procedures.
- Modeled exceptional customer service skills and appropriate leadership skills.
- Followed up with customers on unresolved issues.
- Learned new procedures and trained coworkers.
Claims Support Specialist II Part Time
Erie Insurance
05.2008 - 03.2009
- Worked effectively in a fast-moving work environment to enter large volumes of auto and homeowner claims and inquiries, handling numerous calls daily.
- Followed up with customers on unresolved issues.
- Checked level and type of coverage for Erie customers.
- Modeled exceptional customer service skills.
Education
High School Diploma -
Mercyhurst Preparatory School
Erie, PA06.1998
AINS designation -
The Institutes
01-2024
Skills
- Policy quoting and pricing
- Relationship building and maintaining
- Time management
- Quality assurance
- Interpersonal Communication
- Excellent work ethic
- Microsoft Office
- Customer service
- Multitasking abilities
- Training & Development
- Cultural awareness
- Detail-oriented
- Organization
- Decision making
- Client relationship building
- Underwriting guidelines
- Loss protection
- Quality control
- Risk assessment
- Building strong relationships
- Documentation review
- Portfolio management
- Loss prevention
- Policy interpretation
- Coverage determination
- Industry trends
Timeline
Multiline Underwriter II
Erie Insurance
01.2025 - Current
Multiline Underwriter I
Erie Insurance
12.2022 - 01.2025
Sr Underwriting Support Specialist
Erie Insurance
03.2021 - Current
Underwriting Support Specialist II
Erie Insurance
08.2014 - 03.2021
Claims Support Specialist III
Erie Insurance
03.2009 - 08.2014
Claims Support Specialist II Part Time
Erie Insurance
05.2008 - 03.2009
High School Diploma -
Mercyhurst Preparatory School
AINS designation -
The Institutes
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