Kim Webb
Philadelphia
Summary
Compassionate professional with a background in behavioral health services, known for productivity and efficient task completion. Excels in communication, empathy, and problem-solving to support individuals and communities effectively.
Overview
4
4
years of professional experience
Work History
Medical Services Coordinator
Lifestance Health
Philadelphia
11.2025 - Current
- Coordinate and triage medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.
- Collected release of information forms from clients and inspected for completeness.
- Assist psychiatric clinicians with the necessary aspects of patient care, including prior authorizations, lab orders, letters for patients, records requests, and coordination of needed patient forms and paperwork.
- Answer incoming calls to the medical services line and provide patient support with medication-related questions, refill requests, release requests, appointment reschedules, etc.
- Facilitated communication between patient, medical provider and pharmacy.
Practice Coordinator
Lifestance Health
Philadelphia
06.2025 - 10.2025
- Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner as well as collecting copays
- Manage queues within the phone system, ensuring calls are answered in a timely manner to ensure excellent customer service.
- Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
- Handle any urgent requests; triage patient issues and resolutions, i.e., direct to the correct departments or escalate for assistance.
- Provide general clinician support: assist clinicians with administrative questions and/or duties, such as sending letters, faxes, et
Administrative Assistant/Service Coordinator
Behavior Interventions Inc.
Willow Grove
03.2023 - 02.2025
- Manage a caseload of 275 clients with the support of team members from intake to discharge
- Review clinical & administrative documents to ensure they are accurate and contain required information by IBHS and if applicable, the required documents for their commercial insurance.
- Maintaining client records in practice management system (CentralReach)
- Verify client's medicaid plan is active on PA PROMISe and NJMMIS
- Check client B&E, submit and pull authorization letters in Availity, NaviNet, Magellan, PEAR, Cyber, ProviderExpress, CCBH portal and CBH portal
- Processing authorizations and/or denials from commercial and medicaid insurance companies
- Coordinate peer reviews & obtaining additional information per the insurance company's request
Instructional Assistant
A Step Up Academy
Jenkintown
05.2022 - 03.2023
- Collect behavioral and academic data of assigned student(s)
- Initiate and follow through with behavioral interventions as designed by behavioral specialist
- Lead and/or facilitate teaching of individuals in 1:1 or small group instruction
- Assist students utilize and navigate Alternative Augmentative Communication (AAC) devices
- Assist with students requiring self-help skills in the areas of safety, eating, and toileting.
Education
Bachelor of Arts - Psychology
Millersville University of Pennsylvania
Millersville, PA05.2022
Skills
- Case management
- Insurance authorization
- Customer service
- Data collection
- Client coordination
- Documentation
- Patient advocacy
- Time management
- Interpersonal skills
- Multitasking
- Problem solving
- Adaptability
- Organizational skills
- Claim processing
- HIPAA
Timeline
Medical Services Coordinator
Lifestance Health
11.2025 - Current
Practice Coordinator
Lifestance Health
06.2025 - 10.2025
Administrative Assistant/Service Coordinator
Behavior Interventions Inc.
03.2023 - 02.2025
Instructional Assistant
A Step Up Academy
05.2022 - 03.2023
Bachelor of Arts - Psychology
Millersville University of Pennsylvania