Kim Woolridge
Lakewood
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
27
27
years of professional experience
Work History
Business Owner
Kim woolridge property management & cleaning servi
Lakewood
09.2020 - Current
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Scheduled maintenance activities for equipment used by the business .
- Oversaw daily operations of the business and provided guidance when needed.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Identified and recruited staff members, including managers and sales personnel.
- Investigated new technologies that could improve efficiency within the organization.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Kept records for production, inventory, income, and expenses.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conferred with customers to understand needs and finalize purchase orders.
- Interviewed, trained and supervised employees.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Determined pricing for products or services based on costs and competition.
- Improved company's quality and productivity by streamlining systems and processes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Supervisor of Housekeeping and Laundry Dept.
Camp Westmont
Poyntelle,
05.2014 - 09.2020
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed strategies to improve team performance and productivity.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Streamlined workflow processes, reducing project completion times.
- Implemented new operational procedures, increasing efficiency.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Trained new employees on company policies, job duties, and performance expectations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
Office Manager
K & s electric
Catonsville
06.1998 - 01.2005
- Developed and implemented office policies and procedures.
- Developed effective communication strategies between departments within the organization.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ensured compliance with applicable laws regarding employment practices.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored inventory levels and placed orders when needed.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Medical Assistant Certification - Medical Assistant
Berdan Institute
Totowa, NJ10-1990
Skills
- Sales analysis
- Inventory management
- Cost reduction
- Customer service
- Staff recruitment
- Operational efficiency
- Vendor negotiation
- Employee training
- Conflict resolution
- Work Planning and Prioritization
- Human resources management
- Quality assurance
- Staff management
Timeline
Business Owner
Kim woolridge property management & cleaning servi
09.2020 - Current
Supervisor of Housekeeping and Laundry Dept.
Camp Westmont
05.2014 - 09.2020
Office Manager
K & s electric
06.1998 - 01.2005
Medical Assistant Certification - Medical Assistant
Berdan Institute