Akiama Roger
Darby
Summary
Certified Clinical Medical Assistant (CCMA) with strong clinical training and experience in patient communication, medical documentation, administration, and customer service. Dedicated to providing compassionate, patient-centered care while collaborating effectively with physicians, nurses, and healthcare teams to support positive patient outcomes. I take pride in providing excellent patient care while respecting each patient’s time and treating every individual with professionalism and compassion. Committed to maintaining professionalism in fast-paced healthcare environments and continuously growing as a medical professional.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Certified Clinical Medical Assistant Intern
NV Optical
Philadelphia PA
04.2026 - 05.2026
- Obtained and collected patient intake procedures, Vital signs, Glaucoma Testing, Vision Screening
- Handled appointment scheduling, Patient pick-up, Patient Calls and Walk-ins.
- Handled Verifying Insurance & Claims, Added Insurance onto patient files
- Supported clinical staff with routine procedures, cleaning, closing out patient records, filling Patient reports
- Managed medical records using electronic health record systems, maintaining confidentiality and compliance.
- Collected and processed laboratory specimens.
- Educated patients on medications, treatments, and follow-up care.
- Prepared patients for examinations and assisted providers during procedures.
Lead Guest Service Advocate
Target
Springfield PA
12.2024 - Current
- Deliver exceptional customer service while resolving guest concerns professionally.
- Train and mentor newly hired team members.
- Handle cash office operations with accuracy and accountability.
- Coordinate workflow and assist leadership with daily operations.
- Develop strong communication and conflict-resolution skills applicable to patient care.
Associate Member Specialist Contact Center
AAA Club Alliance
Wilmington NJ
02.2024 - 12.2024
- Assisted members through high-volume inbound calls.
- Maintained confidential customer information.
- Scheduled services and documented interactions accurately.
- Provided professional communication while resolving complex concerns.
Medical & Administrative Assistant
Katiana Hyppolite
03.2020 - 03.2022
- Managed confidential documentation and records.
- Scheduled appointments and maintained calendars.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized files and correspondence.
- Provided administrative support while maintaining professionalism and confidentiality.
- Processed insurance claims and verified patient eligibility for streamlined billing operations.
- Maintained accurate medical records, ensuring compliance with regulatory standards.
Customer Relations
Bolt Business Services LLC
02.2018 - 01.2020
- Scheduled appointments and coordinated meetings.
- Maintained confidential medical documentation.
- Answered multi-line phone systems.
- Managed client records and databases.
- Assisted with onboarding and administrative operations.
- Prepared reports using Excel and Google Workspace.
- Maintained HIPAA-level confidentiality with sensitive documentation.
Education
Certified Medical Assistant - CMA
Philadelphia Job Corps
Philadelphia PA07.2026
No Degree - Biology
University of Hawaii At Manoa
Honolulu, HIHigh School Diploma -
Academy Park High School
Sharon Hill, PA06.2021
Skills
- Microsoft Office Suite ,Excel, PowerPoint
- Multi-line Phone Systems, Data Entry
- Patient Intake
- Vital Signs
- Sterile & Clean Technique
- EKG Administration
- Phlebotomy
- Medication Administration (per scope)
- EMR & EHR
- Appointment Scheduling
- Insurance Verification
- Medical Documentation
- Patient Education
- Customer service background
- Decision-making skills
Certification
HIPPA & Confidentially
FEMA IS-907, IS-242.c, IS-241.c, IS-100.c, IS-5.a,
OSHA - Bloodborne Pathogens in the Healthcare Setting
BLS Basic Life Support (CPR & AED)
Languages
English
Native or Bilingual
Creole
Native or Bilingual
French
Limited Working
Timeline
Certified Clinical Medical Assistant Intern
NV Optical
04.2026 - 05.2026
Lead Guest Service Advocate
Target
12.2024 - Current
Associate Member Specialist Contact Center
AAA Club Alliance
02.2024 - 12.2024
Medical & Administrative Assistant
Katiana Hyppolite
03.2020 - 03.2022
Customer Relations
Bolt Business Services LLC
02.2018 - 01.2020
Certified Medical Assistant - CMA
Philadelphia Job Corps
No Degree - Biology
University of Hawaii At Manoa
High School Diploma -
Academy Park High School