Kimberlin Iliana Galindo Gomez

Managed ticket generation and inventory research to optimize sales processes as a ticketer. Oversaw resolution of technical issues affecting merchandise scanning and dispatching. Supervised and trained up to 120 employees alongside the floor manager, enhancing team performance and productivity.

Oversaw stow department operations, ensuring efficient inventory management through machinery operation. Collaborated with the floor manager to enhance communication and teamwork by translating for coworkers during meetings. Led training initiatives for new hires as a learning ambassador, contributing to successful onboarding processes and company events.

Achieved high customer satisfaction through attentive table service and personalized menu advice at La Tolteca Mexican Restaurant. Enabled successful catering initiatives by leveraging previous experience to create a catering menu and assist in website creation. Contributed to the growth of catering services, resulting in successful partnerships with local car dealerships and AstraZeneca.

• Led initiatives to provide outstanding customer service in a dynamic dining environment.
• Managed accurate order processing through point-of-sale systems to boost operational efficiency.
• Collaborated with culinary teams to ensure timely food preparation and delivery.
• Maintained a clean and organized dining area to elevate the guest experience.
• Resolved customer complaints swiftly to promote satisfaction and repeat business.
• Exhibited strong multitasking abilities while managing multiple tables to uphold service excellence.
• Supervised the setup of banquet food stations and coordinated service across multiple areas.