Kimberly Albright

Perform all duties of a PSA which include but not limited to check in, check out, answer phones, referrals, etc.

Functions as a Lead PSA, helps other PSA's who need assist in problem solving.

Assist with authorizations of advanced radiology, MRI and CT Scans.

Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.

Demonstrates a professional demeanor with patients, coworkers and clinical leadership by consistency fostering a positive interaction.

Adheres to HIPPA privacy and security requirements.

Very efficient with a low "call handling time"

Serve as the primary contact for all incoming or outbound calls to address issues or questions in timely manner.

Flexibility to work with multiple customer calls about products, pricing, availability and product use.

Coordinate and schedule appointments for Field Sales Team.

Support teams by completing appropriate paperwork and processes

Collaborate with insurance companies for authorizations.

Facilitate communication between patients receiving COVID-19 vaccination.

Collect patient date in accurate and expeditious manner, along with investigating concerns.

Explain polices and procedures, along with services to patients.

Address patients complaints, investigate concerns and work with medical staff to devise solutions.

Work successfully with diverse group of coworkers to accomplish goals and address issues related to Track My Vaccine Software.

Extremely proficient in self management.