Kimberly Beers
Schnecksville
Summary
Dedicated Assistant General Manager with knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Team player bringing thirty years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Committed to Operations Excellence.
Overview
36
36
years of professional experience
1991
1991
years of post-secondary education
Work History
Assistant General Manager
The Rose Group
Newtown
03.1995 - Current
- Assisted in adhering to operational policies and procedures for team efficiency.
- Coordinated staff schedules and managed daily operational activities.
- Followed training programs to enhance team performance and service quality.
- Assisting with the recruitment, interviewing, and onboarding of new team members.
- Providing ongoing coaching, conducting performance reviews, and administering corrective actions when necessary.
- Ensuring the restaurant adheres to all health, safety, and sanitation regulations, as well as labor laws.
- Leading the floor during peak periods to ensure elevated service and guest engagement.
- Partnering with the GM to implement store action plans and new initiatives like menu rollouts.
Store Manager
Mikasa
Somerset
01.1993 - 01.1995
- Supervised daily store operations and staff performance.
- Managed inventory levels and ensured product availability.
- Trained and mentored new team members on store policies.
Guest Service Representative and Office Manager
Chi Chi's Restaurant
Johnstown
06.1990 - 01.1993
- Greeted and welcomed guests upon arrival at the restaurant.
- Responsible for balancing server summaries, tipshare, cash drawers and daily ledgers.
- Managed reservations and coordinated seating arrangements efficiently.
- Leading the floor to ensure elevated service and guest engagement with table touches.
Education
Richland High School
Johnstown, PennsylvaniaSkills
- Operational management
- Staff recruitment, onboarding, training and development
- Scheduling
- Issue resolution
- Performance management
References
References available upon request.
Timeline
Assistant General Manager
The Rose Group
03.1995 - Current
Store Manager
Mikasa
01.1993 - 01.1995
Guest Service Representative and Office Manager
Chi Chi's Restaurant
06.1990 - 01.1993
Richland High School