Kimberly DiStefano
West Chester
Summary
Result- driven Inside Sales and Account Manager with thirty years experience in medical component manufacturing. Committed to drive team success and contribute to organizational growth.
Overview
44
44
years of professional experience
Work History
Customer Success Specialist
Pulse Technologies
01.2024 - Current
- Sales Forecasting
- Report Risk, Opportunities and Adjustments to forecast, shipment forecast, on time delivery, quotation analysis, booking profit analysis reports weekly
- Manager Customer Service; conduct performance evaluations, monitor performance and provide feedback monthly
- Director of Sales designee to oversee the sales department including cost estimating
- Develop and satisfy Goals and Objectives for customer service
- Compile customer satisfaction surveys and customer scorecards
- Write, audit and maintain department procedures
- and work instructions
- Participate in customer and ISO audits
- Manage and resolve escalated customer issues
- Monitor accounts receivables, credit limit, credit hold and resolve issues
- Communicate delivery delays and expedite shipments
Customer Service Manager
Pulse Technologies
01.2022 - 12.2023
- Manage Customer Service; conduct performance evaluations, monitor performance and provide feedback monthly
- Director of Sales designee to oversee the sales department including cost estimating
- Develop and satisfy Goals and Objectives for customer service based on company goals
- Conduct Customer Satisfaction surveys
- Write, audit and maintain department procedures and work instructions
- Participate in customer and ISO audits
- Manage and resolve all escalated customer issues
- Monitor accounts receivables, credit limit and credit holds and resolve issues
- Communicate shipment delays to customers and expedite shipments as needed
Sr. Account Manager
Pulse Technologies
01.2015 - 12.2021
- Prepare customer presentations, travel and customer itinerary, call reports and customer follow-up on opportunities
- Schedule QBR with all customers
- Develop strategies to drive revenue and profit growth
- Manage supply contracts and kan-ban agreements
- Maintain customer funnel and CRM
- Monthly face to face and or TEAMS meetings
Account Manager
Johnson Matthey
01.2012 - 12.2014
- Develop and build strong relationships with existing and new customers
- Plan travel itinerary and prepare presentations which are customer specific for face to face meetings
- Coordinate QBR and face to face meetings with all customers
- Manage revenue goals
- Complete call reports after customer meetings
- Ensure customer requirements are satisfied
Inside Sales Manager
Johnson Matthey
01.1998 - 12.2012
- Administer Inside Sales Representatives
- Maintain Inside Sales Departmental and Salary Budget
- Conduct Performance Evaluations
- Develop and satisfy Departmental Goals and Objectives
- Consolidated two Inside Sales Departments with 7 Inside Sales Representatives to one location with 4 Inside Sales Representatives
- Originate and implement department procedures
- Coordinate Customer Satisfaction surveys
- Implement training program and maintain training records
- Publish monthly sales reports
- Process precious metal transfers and monitor precious metal accounts and kan-ban inventory
- Member of the Quality Improvement Team
- Member of the IT Project Team
Product Specialist
Johnson Matthey
01.1987 - 12.1998
- Coordinate with Account Manager and Technical Manager to ensure customer requirements are satisfied
- Communicate with manufacturing, quality and engineering, scheduling in facilities located in West Chester, San Diego, San Jose and Temecula CA to assure customer specification and delivery requirements are achieved
- Maintain precious metal consignment accounts
- Initiate quality incident reports and coordinate product replacement
- Report market information pertaining to lost business and potential new business
- Trade Show coordination and attendance
Engineering Process Technician
Johnson Matthey
01.1981 - 12.1987
- Implementation and control of Engineering documentation Control System
- Coordinate documents with engineering and quality for manufacturing
- Mechanical drafting on CAD
Education
Bachelor of Arts Degree - Business Administration
Immaculata university
immaculata, pa01.2004
Associate of Science Degree - Business Administration
Immaculata university
immaculata, pa05.1999
Skills
- Problem solving
- Relationship Building
- Mentorship
- Product and Market Knowledge
- Communication
- Critical Thinking
Timeline
Customer Success Specialist
Pulse Technologies
01.2024 - Current
Customer Service Manager
Pulse Technologies
01.2022 - 12.2023
Sr. Account Manager
Pulse Technologies
01.2015 - 12.2021
Account Manager
Johnson Matthey
01.2012 - 12.2014
Inside Sales Manager
Johnson Matthey
01.1998 - 12.2012
Product Specialist
Johnson Matthey
01.1987 - 12.1998
Engineering Process Technician
Johnson Matthey
01.1981 - 12.1987
Bachelor of Arts Degree - Business Administration
Immaculata university
Associate of Science Degree - Business Administration
Immaculata university
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