Kimberly Dlugas
Erie,PA
Summary
Experienced sales professional with strong leadership and relationship-building skills. Experience in driving cost effectiveness and streamlining service in customer locations.
Overview
24
24
years of professional experience
Work History
Field Solutions Manager
MSC Industrial Supply
01.2019 - Current
- Lead a team of VMIS and IMS Associates, ensure Internal and External Customer satisfaction.
- Managed 10-34 Associates in assigned Territories ranging from Mid-Atlantic footprint to North Coast.
- Guide Associates to ensure goals are met, and help the Sales Team grow accounts.
- Represent MSC Solutions Team at Internal and External meetings to help drive proper Solution alignment for their needs.
- Support retention of current customers.
- Monitor work flow for VMIS and IMS Associates.
- Maintain and organize training sessions for new and established Associates to grow their skill base.
- Help train new FSM Peers as they step into their role with MSC.
- Help drive Solution cost effectiveness and time on site.
Service Director
Lakeside Chevrolet Buick
04.2014 - 04.2016
- Manage daily operation of the Service Department and Welcome Desk/Cashier, including 12 employees.
- Complete daily reports for tracking sales and technician's performance
- Contact customers regarding satisfaction with Service Department visits
- Complete weekly and monthly reports for safety recalls and recommended services
- Track GM required training for all dealership employees quarterly
- Design monthly advertising and discounts with GM and local print campaigns
- Streamline operations to create larger monthly revenues
- Successfully meet and exceed monthly department sales goals
- Lead a fifteen person team
- Train and mentor new Service Advisors
- Negotiate best price for department tools and supplies
- Continually grow Service Department revenue and customer base
Service Advisor
Bianchi Honda
02.2007 - 04.2014
- Greet customers as they enter drive lane for appointments
- Schedule appointments accordingly for customers on the phone and through email
- Gather information from customers regarding concerns for their appointments to be passed onto technician that would be working on the vehicle
- Upsell needed or recommended repairs too a customer
- Complete an active delivery of the customer's vehicle after completion
- Developed estimates by costing materials, supplies and labor
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service
Assistant Promotions Director
Citadel Broadcasting
05.2001 - 09.2004
- Manage team of part time promotions employees and promotions interns
- Order and organize station swag for four radio stations
- Write on-air promo cards for On-Air personalities to read
- Attend stations events and interact with fans in a public setting
- Contact local establishments regarding upcoming Station events
- Sold vendor spots for Annual Chicken Wing Cook Off
- Meet with potential customers regarding having radio stations Promotions Team at local events
- Set up and execute the three day Radiothon to benefit St. Jude's Children's Hospital
Education
Bachelor of Science - Business Administration
Edinboro University
Edinboro, PABachelor of Science - Allied Health
Slippery Rock University
Slippery Rock, PAAffiliations
- MSC Solutions Training Council April 2024 - Current
- MSC Women in Leadership Cohort 1 2024
- MSC Allyship Training facilitator 2023- Current
- MSC ABLEd Inclusion Chair April 2022 - Current
- General Motors Women's Retail Network September 2014 - April 2016
Timeline
Field Solutions Manager
MSC Industrial Supply
01.2019 - Current
Service Director
Lakeside Chevrolet Buick
04.2014 - 04.2016
Service Advisor
Bianchi Honda
02.2007 - 04.2014
Assistant Promotions Director
Citadel Broadcasting
05.2001 - 09.2004
Bachelor of Science - Business Administration
Edinboro University
Bachelor of Science - Allied Health
Slippery Rock University
Similar Profiles
Abbee HausmanAbbee Hausman
Regional Manager-Public Sector Midwest at MSC Industrial SupplyRegional Manager-Public Sector Midwest at MSC Industrial Supply
Greg DukesGreg Dukes
Merchandise Selector at MSC Industrial SupplyMerchandise Selector at MSC Industrial Supply
Abreanna KuhnAbreanna Kuhn
On-Site Solutions Specialist at MSC Industrial SupplyOn-Site Solutions Specialist at MSC Industrial Supply
Yasin ShaikhYasin Shaikh
Material Handler at MSC Industrial SupplyMaterial Handler at MSC Industrial Supply
Dionna BryantDionna Bryant
Receptionist/Dispatcher at Professional Communications Messaging ServiceReceptionist/Dispatcher at Professional Communications Messaging Service