Kimberly Dlugas
Erie,PA
Summary
Experienced sales professional with strong leadership and relationship-building skills. Experience in driving cost effectiveness and streamlining service in customer locations.
Overview
24
24
years of professional experience
Work History
Field Solutions Manager
MSC Industrial Supply
Erie, PA
01.2019 - Current
- Lead a team of VMIS and IMS Associates, ensure Internal and External Customer satisfaction.
- Managed 10-34 Associates in assigned Territories ranging from Mid-Atlantic footprint to North Coast.
- Guide Associates to ensure goals are met, and help the Sales Team grow accounts.
- Represent MSC Solutions Team at Internal and External meetings to help drive proper Solution alignment for their needs.
- Support retention of current customers.
- Monitor work flow for VMIS and IMS Associates.
- Maintain and organize training sessions for new and established Associates to grow their skill base.
- Help train new FSM Peers as they step into their role with MSC.
- Help drive Solution cost effectiveness and time on site.
Service Director
Lakeside Chevrolet Buick
Erie, PA
04.2014 - 04.2016
- Manage daily operation of the Service Department and Welcome Desk/Cashier, including 12 employees.
- Complete daily reports for tracking sales and technician's performance
- Contact customers regarding satisfaction with Service Department visits
- Complete weekly and monthly reports for safety recalls and recommended services
- Track GM required training for all dealership employees quarterly
- Design monthly advertising and discounts with GM and local print campaigns
- Streamline operations to create larger monthly revenues
- Successfully meet and exceed monthly department sales goals
- Lead a fifteen person team
- Train and mentor new Service Advisors
- Negotiate best price for department tools and supplies
- Continually grow Service Department revenue and customer base
Service Advisor
Bianchi Honda
Erie, PA
02.2007 - 04.2014
- Greet customers as they enter drive lane for appointments
- Schedule appointments accordingly for customers on the phone and through email
- Gather information from customers regarding concerns for their appointments to be passed onto technician that would be working on the vehicle
- Upsell needed or recommended repairs too a customer
- Complete an active delivery of the customer's vehicle after completion
- Developed estimates by costing materials, supplies and labor
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service
Assistant Promotions Director
Citadel Broadcasting
Erie, PA
05.2001 - 09.2004
- Manage team of part time promotions employees and promotions interns
- Order and organize station swag for four radio stations
- Write on-air promo cards for On-Air personalities to read
- Attend stations events and interact with fans in a public setting
- Contact local establishments regarding upcoming Station events
- Sold vendor spots for Annual Chicken Wing Cook Off
- Meet with potential customers regarding having radio stations Promotions Team at local events
- Set up and execute the three day Radiothon to benefit St. Jude's Children's Hospital
Education
Bachelor of Science - Business Administration
Edinboro University
Edinboro, PABachelor of Science - Allied Health
Slippery Rock University
Slippery Rock, PAAffiliations
- MSC Solutions Training Council April 2024 - Current
- MSC Women in Leadership Cohort 1 2024
- MSC Allyship Training facilitator 2023- Current
- MSC ABLEd Inclusion Chair April 2022 - Current
- General Motors Women's Retail Network September 2014 - April 2016
Timeline
Field Solutions Manager
MSC Industrial Supply
01.2019 - Current
Service Director
Lakeside Chevrolet Buick
04.2014 - 04.2016
Service Advisor
Bianchi Honda
02.2007 - 04.2014
Assistant Promotions Director
Citadel Broadcasting
05.2001 - 09.2004
Bachelor of Science - Business Administration
Edinboro University
Bachelor of Science - Allied Health
Slippery Rock University