Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Frank

Twin Rocks,PA

Summary

Dynamic Assistant Manager at Dunhams Sports with proven expertise in customer service and team leadership. Enhanced sales through strategic merchandising and improved operational efficiency. Skilled in money handling and decision-making, fostering a loyal customer base while ensuring compliance with company policies. Committed to delivering exceptional service and driving team success.

Overview

27
27
years of professional experience

Work History

Assistant Manager

Dunhams Sports
11.1999 - Current
  • Supported daily operations by coordinating team schedules and ensuring effective communication.
  • Handled customer inquiries and provided exceptional service to enhance satisfaction.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Assisted in implementing new procedures to enhance productivity and reduce errors.
  • Developed familiarity with company policies and procedures to ensure adherence across the team.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily operations to maintain store cleanliness and organization.

Bartender

Spanky's
01.1999 - 11.2020
  • Crafted and served high-quality cocktails, ensuring customer satisfaction and repeat business.
  • Built strong relationships with regular customers, enhancing loyalty and bar reputation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Bartender

Tirabassi's Tavern
05.1998 - 12.1998
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

High School Diploma -

Central Cambria
Ebensburg, PA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Task delegation
  • Employee scheduling
  • Policy enforcement

Timeline

Assistant Manager

Dunhams Sports
11.1999 - Current

Bartender

Spanky's
01.1999 - 11.2020

Bartender

Tirabassi's Tavern
05.1998 - 12.1998

High School Diploma -

Central Cambria

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Kimberly Frank