Kimberly Fuller
Narvon
Summary
-Entry level Customer service - six months.
-Sales following
-Quality Assurance Coach- eight month seasonal position
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2026
2026
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
Penske Truck Leasing
Reading
06.2018 - Current
- Assisted customers with vehicle selection and rental agreements.
- Maintained accurate records of inventory and vehicle availability.
- Addressed customer inquiries and resolved issues promptly.
- Provided exceptional customer service to enhance client satisfaction.
- Assisted customers with product selections and provided knowledgeable recommendations.
- Built and maintained relationships with peers and upper management to drive team success.
- Processed transactions using a point-of-sale
Quality Assurance Coach
Penske Truck Leasing
Reading
02.2025 - 09.2025
- Developed training materials for quality assurance processes and best practices.
- Completed day-to-day duties accurately and efficiently.
- Graded over 1400 calls in an eight month span
- Provided coaching and mentoring to improve team performance and adherence to protocols.
- Maintained records of all quality assurance activities conducted by the team.
- Facilitated weekly meetings with team members to discuss progress towards goals.
- Monitored customer service calls to ensure adherence to quality standards.
- Conducted quality assurance audits of customer service representatives to ensure compliance with company policies and procedures.
Service Associate
Penske Truck Leasing
Reading
01.2018 - 06.2018
- Provided excellent customer service to enhance client satisfaction and retention.
- Assisted customers with inquiries and resolved issues promptly and effectively.
- Processed transactions accurately using point-of-sale system
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Participated in team meetings to discuss goals and objectives.
Department Manager
The Home Depot
Frazer
01.1997 - 12.2017
- Supervised daily operations within the department to ensure efficient workflow.
- Trained staff on product knowledge and customer service best practices.
- Managed inventory levels and organized stock for optimal accessibility.
- Developed schedules to optimize team coverage during peak hours.
Human Resources Manager
The Home Depot Inc
Exeter
- Conducted recruitment processes to attract and select qualified candidates.
- Collaborated with department leaders to address employee relations issues effectively.
- Facilitated training and development programs to enhance workforce skills and knowledge.
- Analyzed HR policies to ensure compliance with legal regulations and company standards.
- Identified, screened and interviewed potential employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
Education
Associate Degree - Business
Delaware County Community College
Media, PA 07.1991 - 05.1992
Skills
- Customer service
- Self-Motivated
- Communication with all levels of the public
- Recommending solutions to resolve customers issues in a timely manner
- Making sure customers have what they need to complete their move on each call
- Receding monthly goals
- Revenue in sales 15 million per year
- Monthly compliments from customers for outstanding customer service
- Training of new hires yearly
- Training of district managers around the United States yearly
- Training and coaching associates to improve in their positions in the national call center
- Grading over 1400 calls with the quality assurance team in a eighth month span
- Working alongside with supervisors to ensure their associates are performing to standards
Accomplishments
- Monthly Recognition from customers.
- Victory Lane winner in 2021 to 2022 for exceeding goals over 1.5 million dollars in revenue
- Being recognized yearly for hitting a goal over $1000 towards the Paralyzed Veterans of America donations
- Consumer Reservations Specialist-Sales Reward in 2022
- Exceptional Performance Award 2023
Timeline
Quality Assurance Coach
Penske Truck Leasing
02.2025 - 09.2025
Sales Associate
Penske Truck Leasing
06.2018 - Current
Service Associate
Penske Truck Leasing
01.2018 - 06.2018
Department Manager
The Home Depot
01.1997 - 12.2017
Associate Degree - Business
Delaware County Community College
07.1991 - 05.1992
Human Resources Manager
The Home Depot Inc