Kimberly Gilton
Leola
Summary
To obtain a challenging position utilizing my experience and education, while continuing to grow and learn as a professional.
Experienced with patient scheduling, medical record management, and supervising support staff. Utilizes strong organizational skills to streamline administrative processes and improve patient care. Knowledge of healthcare regulations and exceptional communication skills to foster team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Medical Support Assistant, GS7
Corporal Michael J Crescenz VA Medical Center, Department of Veterans Affairs
05.2024 - Current
- Resolves daily workplace issues, while maintaining efficient workflow.
- Provide coverage of all areas for the following departments: Behavioral Health, MIRECC, Speech and Audiology, Whole Health, OTP.
- Conduct ongoing review of staff work such as timely scheduling of appointments.
- Provide guidance to staff members to include changes in policies and procedures.
- Distribute workload to staff while maintaining a balanced workflow.
- Maintain staff work schedules to ensure coverage is provided for departments.
- Attend weekly Morning huddles with Department Leads for updates and changes.
- Train all employee staff for onboarding.
- Assist with Timekeeping and validating staff timecards for payroll.
- Order office supplies.
- Create weekly rotation staff schedules.
- Create Clinician schedules by open/blocking provider clinical schedule.
- Provide Refresher training to all staff on the following systems: vista gui, ISS system, CPRS, VISTA, ICB.
- Assist with organizing work, setting priorities, while delegating tasks and responsibilities between staff members to meet deadlines.
- Oversee Virtual Scheduling to ensure scheduling is provided in a timely manner.
- Conduct monthly team meetings for virtual scheduling for updates and changes.
- Advanced knowledge of medical terminology to support clinic setting.
- Create meeting agenda for upcoming team meetings.
- Liaison between MSA staff to resolve day-to-day conflicts.
- Monitor staff with checking patient’s in and out of their appointment.
- Create action reports reporting back logs to track and monitor department progress.
- 40 hours per week, Full time
Supervisory MSA, Behavioral Health, Detail GS7
Corporal Michael J Crescenz VA Medical Center, Department of Veterans Affairs
10.2023 - Current
- Provide orientation to new staff. Go over department SOP’s and regulations, scheduling system training, and workload/assignments.
- Work closely with providers, HAS staff, and MH clinic management team to resolve daily hurdles and operation issues.
- Participate in daily rounds to all areas (BH, Audiology & speech, Whole Health, OTP) Make sure all areas have sufficient coverage.
- Providing positive customer service with patients and staff that aligns with the VA core values CARE.
- Process biweekly payroll using VATAS system ensuring accurate and timely compensation.
- Complete provider requests that may come in via email/teams/in-person in a timely manner.
- Oversee and monitor the progress of VWR (virtual waiting room) Urgent Care Clinic, Intake Consults, and Check-in/Checkout area.
- Conduct monthly audits to ensure staff is meeting scheduling guidelines.
- Train onboarding staff to new recruits.
- Collect change of provider forms and submit them to clinic director/social worker supervisor.
- Resolve any patient related issues/concerns or special requests.
- Receive phone calls and resolve patient requests and concerns.
- Execute monthly meetings.
- Counsel and Coaching of staff members.
- Conduct Mid reviews to staff of responsibilities.
- Conduct Annual evaluation of staff members.
- Assist with scheduling audits and team performance quality improvement.
- Complete daily & short notice clinic cancellations, send outpatient lists to staff and monitor updates.
- Complete overbook requests where requested.
- Complete weekly staff work area rotation schedule.
- Monitor the cancellation email group, resolve any supervisor’s key needed request.
- Attend and participate in morning huddles, monthly staff meetings, and operation meetings.
- Delegate and distribute work assignments to staff along with setting deadlines.
- Monitor staff productivity, such as staff entering administration information into CPRS.
- Ensure that staff is collecting and updating patient insurance into ICB system.
- Assign approved EAF patient lists to staff and monitor completion.
- Provide administrative support troubleshoot to the clinic staff in the patient care process.
- Provide ongoing feedback and coaching to staff for growth and development.
- Complete order of monthly supplies for the department.
- Solve scheduling related technical issues.
- Provide daily updates to Manager.
- Biweekly payroll submission for Payroll in VATAS system.
- 40 hours per week, Full time
Advanced Medical Support Assistant, GS6
Corporal Michael J Crescenz VA Medical Center, Department of Veterans Affairs
11.2018 - Current
- Assist Healthcare team: psychiatrist, therapist, pharmacist, and Behavioral Health staff with administrative responsibilities.
- Assist with organizing work, set priorities, and delegate tasks and responsibilities between staff members to meet deadlines.
- Advanced knowledge of medical terminology to support clinic setting.
- Check patient in and out of their appointment.
- Reschedule patient follow up appointment.
- Conduct Morning Rou
- Verify and update patient general demographic information for accuracy.
- Answer multi-line phone system.
- Contact patients to schedule follow-up appointments.
- Schedule virtual appointments by creating video links in virtual care manager.
- Attend monthly clinical staff meetings.
- Verify insurance information: ensuring that insurance is active and updated.
- Schedule evaluations for veterans in VSE GUI system.
- Assist with daily review of active pending appointments, consults for accuracy and disposition.
- Ability to communicate effectively with employees and clinical staff to support care team staff.
- Take lead by monitoring the work of other team members.
- Attend monthly clinic staff meetings.
- View and monitor online messaging portal by retrieving messages and contacting veterans per their request.
- Following up on issues with multiple clinics to ensure issues are resolved in a timely manner.
- Respond to providers requests in outlook in timely matter.
- Assist with covering departments in such as Audiology department by ensuring that department is staffed and supported.
- Open and close the department, to ensure that office is open and closed properly.
- Assist with training new staff members with staff development and training for overview of department.
- Assist supervisor with special projects and assignments and meet deadlines.
- Provide excellent customer service to internal and external customers.
- Assist clinical staff in urgent care walk ins clinic.
- Assist clinic staff with primary care walk ins clinic.
- Ability to manage staff requirements, prioritize work priorities to support team and patient needs.
- Provide training for new and current employees
- Utilizing PCI (Patient Check In) for patients to receive their after-visit summary.
- Schedule consult appointments in Consult Tracking Manager system.
- Verify and Update Insurance information in ICB system.
- Navigate through numerous advanced patient systems to support the clinic’s daily operations.
- Report any disruptive behaviors incidents in DBRS system.
- 40 hours per week, Full time
Lead Receptionist
Lancashire Hall Nursing & Rehabilitation Center
10.2016 - 01.2018
- Help assist Human Resources with distributing employee paychecks.
- Contact potential applicants to set up interviews.
- Create training packets for new employees.
- Mail employee information, birthday cards, anniversary cards, insurance information.
- Address residents and family members customer service issues and concerns.
- Create and maintain employee work schedules.
- Provide job training for new and current employees
- Ensuring all training requirements are met.
- Liaison between payee and residents with their social security benefits and the management of his/her funds.
- Answer multi line phone system
- Welcoming visitors and guests by greeting them in a professional and friendly manner.
- Direct visitors by maintaining employee and department directories.
- Maintain Security by monitoring logbook, issuing visitors badges.
- Help with general office duties such as, filing, faxing, distributing mail, entering data into Point Click Care System
- Reserve conference rooms for meetings
- Ordering office supplies for departments
- Assist department with assignments and projects that are due.
- Create door tags and bracelets for new resident admissions.
- Keeping track and monitoring resident’s funds for them
- Reconcile resident’s funds by-weekly by creating excel spreadsheet (bookkeeping)
- Keep track of visitor’s lunch/Dinner payments and reconcile monthly.
- Keeping track of all money withdrawals and payment deposits that are made daily.
- Ensure that residential funds are monitored daily by keeping track of residents with drawls.
- Keeping records of new hires and interviewers in log book.
- Order office supplies for department needs.
- 40.00 hours per week, Full time
Education
Diploma -
JP McCaskey High School
Lancaster, PA06.2002
Skills
- Critical thinking
- HIPAA compliance
- Staff training and development
- Insurance verification
- Patient care coordination
- Scheduling management
- Healthcare administration
- Appointment setting
- Quality assurance monitoring
- Customer service
- Patient-focused care
- Clinical documentation
- Adaptable
- Patient scheduling
- Conflict resolution
- Reliable team player
Certification
- Reigniting the Spirit of Caring 2022
- Effective Communications and Building Customer Relationships 2023-02-27
- Advancing Growth Mindset 2024-09-13
- 101 Ways to Connect with your Customers, Chiefs, and Co Workers. 2023-09-13
- General Compliance Awareness, 2024-09-13
- Leader Mindset, 2023-05-09
- Patient Care Experience 2023-06-29
Awards
Excellence award- 2017
Timeline
Lead Medical Support Assistant, GS7
Corporal Michael J Crescenz VA Medical Center, Department of Veterans Affairs
05.2024 - Current
Supervisory MSA, Behavioral Health, Detail GS7
Corporal Michael J Crescenz VA Medical Center, Department of Veterans Affairs
10.2023 - Current
Advanced Medical Support Assistant, GS6
Corporal Michael J Crescenz VA Medical Center, Department of Veterans Affairs
11.2018 - Current
Lead Receptionist
Lancashire Hall Nursing & Rehabilitation Center
10.2016 - 01.2018
Diploma -
JP McCaskey High School