Kimberly Gonzalez
Philadelphia
Summary
Detail-oriented professional with 5+ years of experience in customer service and administrative roles, focusing on data accuracy, record maintenance, and CRM management. Proven ability to handle large volumes of data, maintain confidentiality, and improve efficiency through process enhancements. Proficient in Microsoft Office and data entry software.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Sansone Auto Mall Route 66
11.2023 - Current
- Managed customer databases and updated records to ensure the accuracy of information.
- Entered sales transactions and customer interactions into the company’s CRM system.
Outdoor Sales Representative
Momentum Solar
04.2021 - 11.2023
- Documented customer interactions and entered customer data into sales systems with high attention to detail.
- Worked with installation teams and customer service to ensure data consistency across systems and processes.
Customer Service Representative
Willis Towers Watson
02.2020 - 04.2021
- Utilized CRM systems to input and manage customer data, ensuring all records were up-to-date.
- Developed and maintained comprehensive databases to track service requests, ensuring accurate and efficient processing.
- Analyzed data trends to identify service improvements and resolve recurring issues.
Inside Sales Representative
Petro Home Heating & Air Conditioning
01.2019 - 02.2020
- Managed a high volume of customer data, entering and updating records in CRM systems with a focus on accuracy and timeliness.
- Created and maintained a database of customer inquiries and responses, improving response time and accuracy.
- Tracked customer interactions and escalated complex issues to appropriate teams, ensuring customer satisfaction.
Education
Bachelors - Business Management
University of Phoenix
Tempe, AZHigh School Diploma -
Woodbridge High School
Woodbridge, NJ06.2019
Skills
- Data Management
- Typing Speed: 60 WPM
- Attention to Detail
- Proficient in Microsoft Excel & Office Suite
- CRM Software (Salesforce, Zoho)
- Effective Time Management
- Strong Organizational Skills
- Data Entry Accuracy
Timeline
Sales Consultant
Sansone Auto Mall Route 66
11.2023 - Current
Outdoor Sales Representative
Momentum Solar
04.2021 - 11.2023
Customer Service Representative
Willis Towers Watson
02.2020 - 04.2021
Inside Sales Representative
Petro Home Heating & Air Conditioning
01.2019 - 02.2020
Bachelors - Business Management
University of Phoenix
High School Diploma -
Woodbridge High School
Similar Profiles
Tawanna BrittleTawanna Brittle
Customer Service Cashier at Sansone Auto MallCustomer Service Cashier at Sansone Auto Mall
Cindy GarciaCindy Garcia
Title Clerk at Sansone Auto MallTitle Clerk at Sansone Auto Mall
Nicholas FerraraNicholas Ferrara
Automotive Service Advisor at Sansone's Route One Auto MallAutomotive Service Advisor at Sansone's Route One Auto Mall