Kimberly Heffron
Middletown
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
17
17
years of professional experience
Work History
Customer Service Speacialist
Orkin Pest Control
03.2025 - Current
- Resolved customer inquiries promptly, ensuring a high level of satisfaction with service provided.
- Utilized product knowledge to assist customers with pest control solutions tailored to their needs.
- Documented customer interactions accurately to maintain clear communication records for future reference.
- Collaborated with team members to streamline customer service processes, improving overall efficiency.
- Process check, and credit card payments promptly and accurately.
- Process financing applications.
Front-End Coach
Walmart
01.2009 - 01.2025
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Evaluated employee performance and made recommendations for improvements.
- Over-see total store operations as the salaried manager on duty.
- Strong involvement in HR operations and procedures, such as LOA requests, short-term and long-term disability claims, workers compensation cases, and payroll management.
- Strong knowledge of P&L reports, and strategizing of ways to leverage wages and production to increase the bottom line.
Education
No Degree - Business Management
Southern New Hampshire University
Hooksett, NH06-2027
High School Diploma -
Delaware Valley High School
Milford, PA06-2005
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- De-escalation techniques
- Computer proficiency
- Microsoft outlook
- Administrative support
- Critical thinking
- Microsoft Office Suite
Timeline
Customer Service Speacialist
Orkin Pest Control
03.2025 - Current
Front-End Coach
Walmart
01.2009 - 01.2025
No Degree - Business Management
Southern New Hampshire University
High School Diploma -
Delaware Valley High School