Kimberly Houser
Tunkhannock
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Patient Service Specialist
Guthrie
Tunkhannock
03.2025 - Current
- Manage patient scheduling and appointment confirmations for optimal clinic flow.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintain accurate patient records in electronic health systems diligently.
- Train new staff on patient service protocols and best practices effectively.
- Resolved patient concerns using effective problem-solving techniques, improving patient satisfaction.
- Supported front desk team in managing high-volume phone calls, ensuring timely assistance.
- Ensure compliance with healthcare regulations and privacy standards consistently.
- Answer incoming calls and respond to inquiries in a timely manner.
- Process payments from patients, including cash, check, or credit card transactions.
- Schedule appointments and manage patient records using electronic health record software.
Teacher Aide/Assistant
Bradford Tioga Headstart, Inc.
Wyalusing
04.2018 - 03.2025
- Prepared children for kindergarten readiness through engaging activities and targeted lessons.
- Supported the lead teacher by assisting with classroom activities and student engagement.
- I assisted the teacher in preparing crafts and lessons for the children.
- Served and cleaned up meals, fostering a positive mealtime environment.
- Provided support to the bus monitor by ensuring student safety during transportation.
- Compiled daily, weekly, and monthly attendance reports and meal counts.
- Supported families in achieving developmental goals for their children.
Outpatient Registration Clerk
Tyler Memorial Hospital
Tunkhannock
08.2007 - 08.2008
- Registered patients for outpatient testing, verified insurance details, and secured preauthorizations to facilitate timely services.
- Made reminder calls to patients regarding appointments, organized patient files, and assisted with registration for ER patients.
- Processed patient registrations and verified insurance information efficiently.
- Managed electronic health record entries for accurate patient data tracking.
- Coordinated with healthcare staff to ensure smooth patient flow and communication.
Chiropractic Assistant/Office Manager
Levin Family Chiropractic
Tunkhannock
11.2005 - 06.2007
- Conducted new patient assessments and processed X-rays to ensure accurate diagnosis and treatment plans, managed appointment scheduling, answered phones, processed accounts payable and receivable, balanced petty cash, ordered office supplies, billed insurance, verified coverage, made business deposits, filed documents, and maintained office organization.
- Assisted patients with appointment scheduling and check-in processes.
- Maintained cleanliness and organization of treatment rooms and waiting areas.
- Educated patients on treatment plans and home care instructions.
Education
High school diploma -
Tunkhannock High School
Tunkhannock, PA06-1997
Skills
- Patient scheduling
- Patient record management
- Insurance verification
- Payment processing
- Billing management
- Payment collection
- Medical office experience
- Epic Medical Record Software
- Microsoft Excel
- Microsoft Word
- Administrative support
- Front desk
- Office management
- Technical proficiency
- Attention to detail
- Customer service
Timeline
Patient Service Specialist
Guthrie
03.2025 - Current
Teacher Aide/Assistant
Bradford Tioga Headstart, Inc.
04.2018 - 03.2025
Outpatient Registration Clerk
Tyler Memorial Hospital
08.2007 - 08.2008
Chiropractic Assistant/Office Manager
Levin Family Chiropractic
11.2005 - 06.2007
High school diploma -
Tunkhannock High School