Kimberly Johnson
Vestaburg
Summary
Results-driven professional with experience at Walmart, excelling in customer relationship management and database maintenance. Proven ability to resolve complex issues while enhancing customer satisfaction. Proficient in Microsoft Excel and adept at utilizing advanced software applications to streamline operations. Recognized for strong communication skills and commitment to achieving high-quality outcomes.
Highly skilled in fast and accurate data entry, showcasing significant experience in managing large volumes of information. Possess strong organizational skills and ability to prioritize tasks effectively, ensuring timely project completion. Demonstrated capability in improving data processing workflows, leading to increased efficiency in previous roles.
Meticulous professional with many years of experience. Reviewed written records to verify and transcribe data fields into electronic databases. Collaborated with supervisors and professionals to understand scope of data entry tasks, correct errors, and improve standard operating procedures. Tireless in creating complete, accurate records.
Skilled in data entry and management, with background in processing high volumes of data accurately. Strong understanding of database systems and data analysis tools. Known for accuracy, attention to detail, and ability to work under pressure. Previously contributed to enhancing data processing efficiency within previous roles.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Walmart
Washington
11.2004 - 03.2006
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
Data Entry Clerk
United states Air Force Customer service tech,data
Altus
07.1988 - 03.1993
- Verified accuracy and completeness of data entry into the database system.
- Organized files according to established procedures for easy retrieval later on.
- Operated various office equipment such as scanners, printers. when required.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
- Checked source documents against entered data to ensure accuracy.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained updated knowledge of industry trends related to data entry operations.
- Updated existing records with new or revised information as needed.
- Utilized specialized software applications related to the job role.
- Provided support to management staff in regards to data entry processes.
- Identified discrepancies between source documents and entered data.
- Maintained confidentiality of sensitive information.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Scanned documents into appropriate databases for storage purposes.
- Identified and corrected data entry errors to prevent duplication across systems.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Contacted customers via phone or email to address data inquiries.
- Exceeded quality goals to support team productivity.
- Reviewed and updated account information in company computer system.
- Proofread and edited documents to correct errors.
- Maintained database by entering new and updated customer and account information.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Followed data program techniques and procedures to maintain data entry requirements.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained data entry requirements by following data program techniques and procedures.
- Identified, corrected, and reported data entry errors.
- Obtained scanned records and uploaded into company databases.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Secured essential information and data by running database backups.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Kept detailed notes during meetings and relayed information to co-workers through email.
Education
Certificate of Technical Studies - Data Entry Tech For All Members And Families
United States Air Force Customer Service Tech
Altus, OK06-1989
Skills
- Microsoft Excel
- Office administration
- Database management
- Advanced MS office suite
- Patient oral care
- Vital signs and examinations
- Medical office management
- Professional bedside manner
- Antigen testing
- Medical terminologies
- Emergency room procedures
- Laboratory specimen collection
- Clinical applications
- Clinical operations
- Anatomy and physiology
- Medical supply inventory
- Patient assessments
- Documentation expert
- Wound care management
- Patient relations
- EMR / EHR
- Respiratory therapy functions
- Stocking supplies
- Vital signs monitoring
- Preparing specimens and samples
- Ear irrigation
- Chronic disease management
- Diagnostic support
- EKG administration
- Compassionate caregiver
- Traction equipment
- Medical equipment operation
- Chemical solution preparation
- Family education
- Prioritizing stat orders
- Electrodes placement
- Therapeutic procedures
- Respiratory equipment utilization
- Certified in basic life support (BLS)
- Patient skin and nail care
- Medical terminology knowledge
- Diagnostic image processing
- Case management
- Doppler proficiency
- Restocking lab supplies
- Media preparation
- Patient triage
- Valid [state] driver's license
- Indirect patient care
- Outpatient dialysis services
- Patient assessments and care
- Medical transcription
- Stress test administration
- Insurance processing
- Business administration
- Customer relationship management
- Insurance eligibility
- Legal administrative support
- Medical terminology
- Information security
- Software troubleshooting
- Document preparation
- Database software proficiency
- Technical support
- Word processing
- Typing accuracy
- Physician billing
- Claims appeal procedures
- QuickBooks proficient
- Database maintenance
- 10-key entry
- Query writing
- Fast typing speed
- Advanced Excel spreadsheet functions
- DBMS
- Multi-line phone proficiency
- Keyboarding speed
- Project management
- AR/AP
- Microsoft Excel certified
- Invoice processing
- Clinical procedures
Timeline
Customer Service Representative
Walmart
11.2004 - 03.2006
Data Entry Clerk
United states Air Force Customer service tech,data
07.1988 - 03.1993
Certificate of Technical Studies - Data Entry Tech For All Members And Families
United States Air Force Customer Service Tech