Kimberly O’Connell
West Chester,PA
Summary
Energetic and passionate sales professional, recognized for driving pipeline growth, securing new business, and fostering collaboration across teams. Strong experience in business development and healthcare sales, delivering value-driven solutions that exceed goals and build long-term client trust.
Overview
25
25
years of professional experience
Work History
Patient Concierge & Events Manager
Siepser Eyecare
Wayne, Pennsylvania
10.2023 - 03.2025
- Increased patient base through targeted community outreach and events.
- Planned and executed HCP Lunch & Learns, generating new referral opportunities.
- Guided patients through treatment journeys with education and empathy, proved red carpet service
- Improved patient satisfaction by providing personalized care and addressing individual concerns.
- Streamlined coordination with surgery centers and internal teams, improving efficiency.
Account Executive
Today Media
12.2021 - 02.2023
- Delivered consistent revenue growth by acquiring high-value B2B clients and expanding accounts in healthcare, legal, and real estate markets through strategic print and digital sales initiatives."
- Secured largest account in company history, surpassing sales targets.
- Developed strategic print and digital solutions to address client challenges, promote their business and strengthening relationships.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Patient Advocate
Self-Employed
West Chester, PA
10.2015 - 12.2021
- Assisted clients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Advocated for clients needs in collaboration with care teams.
- Provided emotional support to my client and families during challenging medical situations, fostering trust and rapport.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
Pharmaceutical Sales Representative
InVentiv Health (Iroko) & SEI Medical
Wilmington, DE
11.2013 - 09.2015
- Successfully launched Zorvolex, ranking in top 20% of region.
- Collaborated with healthcare providers to deliver product education and support effective prescribing.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
- Exceeded sales targets consistently through effective territory management and strategic planning.
Home Project Manager
Career Sabbatical
Athens , Ohio
06.2003 - 10.2013
- Managed household budget, schedules, and volunteer leadership roles.
- Led PTO fundraising and organized community initiatives.
- Earned M.Ed. in School & Community Counseling; interned as Head Counselor at Alexander Middle School.
- Successfully managed 3 little people, multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Pharmaceutical Sales Representative
Bioglan Pharmaceuticals & McNeil Consumer Healthcare (J&J)
White Plains, New York
08.2000 - 05.2003
- Launched Solaraze Gel and Concerta, achieving top 15% and 200% of forecast, respectively.
- Ranked 12 of 350 Sales Representatives; won President’s Club in first eligible year.
- Promoted additional products (Ocuflox, Floxin Otic, Tylenol, Motrin) in pediatric marketplace.
- Engaged HCP's and staff in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
Education
M.Ed. - School & Community Counseling
Ohio University
Athens, OhioB.A. - Psychology
Marymount Manhattan College
New York City, NYSkills
- Consultative Selling, Relationship Building Trustworthy, empathic
- Negotiation, Passionately Persistent, solution focused, closer
- Community Engagement, Event Planning, Organized
- Cross-Functional Collaboration, Exceptional Communication, Reliable
- Salesforce, Veeva, Proprietary CRMs, microsoft office
- Google Workspace/meet, Microsoft Teams, Zoom
Awards
Fundraising Excellence Award – Surpassed goals for athletic and academic program funding.
Client Service Award – For exceptional relationship-building and client retention.
President’s Club Award – Recognized as a top-performing sales representative, ranking in the top 5% nationally.
Top Performer Award – Achieved 200% of sales target for the year.
Graduate Honors Award – Recognized for academic achievement in M.Ed. program.
Dean’s List – Achieved academic excellence during graduate or undergraduate studies.
Timeline
Patient Concierge & Events Manager
Siepser Eyecare
10.2023 - 03.2025
Account Executive
Today Media
12.2021 - 02.2023
Patient Advocate
Self-Employed
10.2015 - 12.2021
Pharmaceutical Sales Representative
InVentiv Health (Iroko) & SEI Medical
11.2013 - 09.2015
Home Project Manager
Career Sabbatical
06.2003 - 10.2013
Pharmaceutical Sales Representative
Bioglan Pharmaceuticals & McNeil Consumer Healthcare (J&J)
08.2000 - 05.2003
M.Ed. - School & Community Counseling
Ohio University
B.A. - Psychology
Marymount Manhattan College
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