Kimberly Santana
Pittston
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Matthew Liquidation
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Worker
TJX Distribution Center
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Warehouse Worker
Neiman Marcus Group Ltd
11.2023 - Current
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Education
Nursing - Nursing
Luzerne County Community College
Nanticoke, PA2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Follow-up skills
- Order processing
- Quality control
- Order fulfillment
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Neiman Marcus Group Ltd
11.2023 - Current
Customer Service Representative
Matthew Liquidation
Warehouse Worker
TJX Distribution Center
Nursing - Nursing
Luzerne County Community College
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