Kimberly Titus
Pennsburg,PA
Summary
Accomplished healthcare professional with a proven track record enhancing patient satisfaction and care quality through effective care coordination and health promotion. Skilled in medical terminology and patient & family support, I've led teams to achieve significant improvements in clinical documentation and patient outcomes, fostering a culture of continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Care Manager
AccentCare
10.2024 - Current
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Improved patient satisfaction by implementing personalized care plans and conducting regular followups.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
Administrator
Josinia Senior Home Care
06.2024 - 10.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Collaborate with owners to help get their new home health company ready for survey.
Director
Delaware Hospice
04.2024 - 06.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Assisted in recruiting, hiring and training of team members.
- Assisted in opening of new office in PA
Clinical Director
Affinity Care
08.2023 - 02.2024
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Promoted a safe working environment for staff by enforcing strict adherence to safety protocols and addressing potential hazards promptly.
- Oversaw quality improvement initiatives, leading to higher patient satisfaction rates and better compliance with regulatory standards.
- Implemented strategic marketing initiatives to attract new patients, resulting in significant growth in patient base.
Clinical Director
Journey Hospice
01.2023 - 08.2023
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Promoted a safe working environment for staff by enforcing strict adherence to safety protocols and addressing potential hazards promptly.
- Facilitate hiring of qualified Registered Nurses, Social Workers, Chaplains, and Home Health Aides personnel by interview applicants and making recommendations for employment.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Oversaw quality improvement initiatives, leading to higher patient satisfaction rates and better compliance with regulatory standards.
- Led accreditation efforts, resulting in successful audits and continued compliance with regulatory standards.
Clinical Nurse Manager
Holy Redeemer Hospice
05.2017 - 12.2022
- Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.
- Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
- Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
- Maximized nursing staff potential by providing ongoing coaching and support, leading to higher levels of competence and confidence in delivering quality care.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Reviewed charts weekly to complete quality control checks.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Administered performance evaluations and probationary reviews to assess nursing personnel.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Collaborated with interdisciplinary teams to develop integrated care plans, ensuring seamless delivery of services to patients.
- Coordinated continuing education opportunities for nursing staff, promoting ongoing professional development within the department.
- Oversaw admissions and discharges and scheduling of nursing staff.
- Maintained a safe working environment by enforcing infection control measures and adhering to safety protocols.
- Ensured compliance with regulatory requirements by maintaining accurate documentation and adhering to established policies and procedures.
- Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
Regional QAPI Coordinator
Compassionate Care Hospice
11.2016 - 05.2017
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Held quarterly meetings with 3 assigned offices to review chart audit outcomes, initiated performance improvement plans, and reviewed infection report outcomes.
Clinical Director
Compassionate Care Hospice
02.2013 - 11.2016
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Developed, implemented, revised, and evaluated policies and procedures.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Promoted a safe working environment for staff by enforcing strict adherence to safety protocols and addressing potential hazards promptly.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Analyzed data on clinical outcomes to identify trends in patient populations, informing decisions on targeted interventions or program adjustments as needed.
- Led accreditation efforts, resulting in successful audits and continued compliance with regulatory standards.
- Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
- Implemented new policies and educated staff on changes.
Registered Nurse Case Manager, Hospice
Compassionate Care Hospice
05.2009 - 02.2013
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Provided direct nursing care when necessary, ensuring the highest level of comfort for patients facing terminal illness.
- Advocated for patients'' wishes regarding treatment options, preserving dignity in their final days.
- Improved family satisfaction by providing compassionate support and regular communication on patient progress.
- Participated in continuous professional development to stay current with best practices in hospice case management and end-of-life care.
- Maintained compliance with federal and state regulations pertaining to end-of-life care standards through ongoing education and policy implementation.
- Educated families on the hospice process, enabling informed decision-making during a difficult time.
- Developed strong relationships with local healthcare facilities to expand referral networks for hospice services.
- Promoted interdisciplinary collaboration by organizing regular team meetings focused on individual patient needs.
- Collaborated with physicians to develop comprehensive pain management strategies for patients in their final days.
- Managed caseloads efficiently, ensuring timely assessment and intervention for optimal end-of-life care.
- Coordinated volunteer services for additional support in delivering compassionate patient care.
- Enhanced patient care by developing personalized hospice plans and coordinating interdisciplinary team efforts.
- Mentored new nurses in the field of hospice case management, contributing to a skilled workforce dedicated to quality end-of-life care.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Established hospice care services for elderly and disabled patients.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Communicated with patients, ensuring that medical information was kept private.
Registered Nurse Med-Surg/Oncology Nurse
Aria Torresdale Hospital
06.2005 - 06.2009
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Administered chemotherapy and other cancer treatments, ensuring accurate dosing and proper patient education.
- Coordinated complex care plans, working closely with case managers, social workers, and financial counselors to optimize patient outcomes.
Education
Associate of Applied Science - Nursing
Community College of Philadelphia
Philadelphia, PA05-2005
Skills
- Customer assistance
- Medical terminology
- Health promotion
- Care coordination
- Quality improvement
- Healthcare regulations
- New staff mentoring
- Patient education
- Clinical documentation
- Care planning
- Medication reviews
- Care quality assessments
- Medical chart documentation
- Discharge planning
- Patient & family support
Certification
- Certified Hospice and Palliative Nurse
- Registered Nurse
Timeline
Patient Care Manager
AccentCare
10.2024 - Current
Administrator
Josinia Senior Home Care
06.2024 - 10.2024
Director
Delaware Hospice
04.2024 - 06.2024
Clinical Director
Affinity Care
08.2023 - 02.2024
Clinical Director
Journey Hospice
01.2023 - 08.2023
Clinical Nurse Manager
Holy Redeemer Hospice
05.2017 - 12.2022
Regional QAPI Coordinator
Compassionate Care Hospice
11.2016 - 05.2017
Clinical Director
Compassionate Care Hospice
02.2013 - 11.2016
Registered Nurse Case Manager, Hospice
Compassionate Care Hospice
05.2009 - 02.2013
Registered Nurse Med-Surg/Oncology Nurse
Aria Torresdale Hospital
06.2005 - 06.2009
Associate of Applied Science - Nursing
Community College of Philadelphia
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