Kimberly Watts
PHILADELPHIA,PA
Summary
Telecommunications professional with strong expertise in managing communication systems and ensuring seamless operations. Skilled in troubleshooting, customer service, and ensuring patient confidentiality. Focused on team collaboration and delivering reliable results. Known for adaptability and meeting evolving demands with efficiency.
Overview
12
12
years of professional experience
Work History
Telecommunications Operator
Crozer Chester Medical Center
09.2021 - 05.2025
- Answer and transfer over 150 calls on multi-line switchboard at Crozer for (Taylor, Springfield and Delaware County Hospitals). Utilized A-Link-up screen while maintaining professionalism and composure during periods of peak demand.
- Answering all calls with a “voice with a smile”.
- Handled sensitive customer data with discretion, adhering to strict HIPPA confidentiality protocols.
- Responsible for assisting all internal callers with general contact information, call transfers, paging and related information, on-call schedules, and processing critical hospital codes.
- Providing Service Excellence to all callers internal and external. Promptly answers incoming calls and asks appropriate questions to properly direct the call.
- Assisted management with training and evaluating new employee performance through monitoring calls and providing constructive feedback as needed.
- Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
- Collaborate with team members to achieve departmental and personal goals.
- Demonstrate reliability in daily work practices with a clear understanding of hospitals policies and procedures.
- Additional miscellaneous duties and responsibilities may be assigned by leadership.
Front Desk Receptionist
Michael Page International @ Brixmor Property Group
10.2019 - 01.2020
- Managed approximately 40 incoming calls daily. Delivering outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings. Visitor log-in and company identification card.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Administrative Assistant
Office Team Staffing @ Aceleo Learning
05.2019 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting parents when entered.
- Prepared daily attendance student tracking reports for 2nd and 3rd floors. Ensure privacy of sensitive records information during filing, faxing and receipt of information needed.
- Document case notes to determine necessity of home visit.
Gray Manor Apartments
Rental Assistant
09.2018 - 01.2019
- Managed approximately 40 incoming calls daily. Senior residents, company faxes and documented messages for company employees.
- Educated new tenants on lease terms, policies, and procedures to ensure understanding and compliance.
- Collected rent, security deposits, issued receipts of deposit, and maintain records of rental transactions, ensuring accuracy and adherence to regulations.
- Collaborated with maintenance teams to address and resolve tenant issues in a timely manner.
- Implemented stock control systems for monitoring and requisitioning supplies.
- Occasional open and close of management office.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Administrative Clerk
Ameri-Source Bergen
09.2017 - 05.2018
- Coordinated with corporate and accounts payable for vendor onboarding and management of vendor related inquires.
- Data entry of state and local tax codes along with account registration forms to designated tax jurisdiction. Coordinated vendor interactions to address invoice issues, focusing on securing W-9 forms.
- Monitored all incoming, outgoing, and distribution of mail. Assisted in other departments when necessary.
Front Desk Receptionist/Concierge
Phillip Murray House
05.2016 - 04.2017
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for residents and guests.
- Oversaw emergency call systems, incident and visitor logs for monthly review by management.
Administrative Coordinator
American Red Cross NAT Program
11.2015 - 04.2016
- Oversaw appointment scheduling for upcoming NAT Program sessions, in-person and over the phone program payments, receipt of payment and posting.
- Conducted bi-weekly program learning sessions.
Education Coordinator Assistant
Michael Page International @ Cathedral Village
01.2015 - 08.2015
- Maintain, schedule and track nurse learning materials, previous and upcoming classes. Schedule interviews.
- Record, transcribe and distribute weekly and monthly meetings for upcoming patient care, wellness and DOJ compliance.
Document Management Specialist
Career USA @ Philadelphia Ear Nose and Throat
08.2013 - 07.2014
- Scan approximately 150 boxes of patient medical records electronically for better document control.
- Carefully reviewed all documents and reports for completeness and accuracy.
Education
High School Diploma -
Dobbins Area Vocational Technical High School
Philadelphia, PA09-1990
Skills
- Multi-line Switchboard Operator
- Interpersonal/Communication Skills
- Customer Service and Assistance/Problem-solving abilities
- Spoke Pager Activation
- Emergency Response
- Time and Multi-Screen Management
- MS Office/Data Entry/Attention to Detail
- HIPPA Compliant
- Adaptability/Continuous Improvement Ready
- Teamwork and Collaboration
Timeline
Telecommunications Operator
Crozer Chester Medical Center
09.2021 - 05.2025
Front Desk Receptionist
Michael Page International @ Brixmor Property Group
10.2019 - 01.2020
Administrative Assistant
Office Team Staffing @ Aceleo Learning
05.2019 - 09.2019
Gray Manor Apartments
Rental Assistant
09.2018 - 01.2019
Administrative Clerk
Ameri-Source Bergen
09.2017 - 05.2018
Front Desk Receptionist/Concierge
Phillip Murray House
05.2016 - 04.2017
Administrative Coordinator
American Red Cross NAT Program
11.2015 - 04.2016
Education Coordinator Assistant
Michael Page International @ Cathedral Village
01.2015 - 08.2015
Document Management Specialist
Career USA @ Philadelphia Ear Nose and Throat
08.2013 - 07.2014
High School Diploma -
Dobbins Area Vocational Technical High School
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