KIRA GORHAM
HARRISBURG,PA
Summary
Dynamic service advisor with a strong work ethic at Faulkner, recognized for exceeding sales targets and enhancing customer satisfaction. Skilled in relationship building and effective communication, I excel in identifying customer needs and recommending appropriate services, ensuring a seamless experience while managing multiple priorities in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Service Advisor
FAULKNER
03.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
Assistant Store Manager
Finish Line
03.2020 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High School Diploma -
CEDAR CLIFF HIGH SCHOOL
Camp Hill, PA06-2020
Skills
- Customer service
- Sales management
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Relationship building
- Strong work ethic
- Price quoting
- Goal-oriented mindset
- Bill preparation
- Understanding customer needs
Timeline
Service Advisor
FAULKNER
03.2023 - Current
Assistant Store Manager
Finish Line
03.2020 - 03.2023
High School Diploma -
CEDAR CLIFF HIGH SCHOOL
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