Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kira Thomas

Pittsburgh

Summary

Dynamic and results-driven professional with experience at Claire's Boutique, excelling in customer service and sales. Proven ability to enhance guest experiences through effective communication and upselling techniques. Skilled in point-of-sale transactions and team collaboration, consistently achieving operational goals while maintaining high standards of service and cleanliness.

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald's
01.2025 - 06.2025
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Assistant Store Manager

Claire's Boutique
04.2022 - 11.2024
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Tracked daily, weekly, monthly, and yearly sales to report to upper management
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.

Bear Builder

Build A Bear Workshop Inc
02.2022 - 04.2022
  • Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
  • Suggested products and upsells to maximize store results and enhance guests experience.
  • Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
  • Assembled Build-a-Bear marketing displays on sales floor and removed displays based on management's discretion.

Cashier

Coen Oil
06.2021 - 10.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

Keystone Oaks
Dormont, PA
06-2021

Skills

  • Cooking
  • Equipment maintenance
  • Team contributions
  • Food preparation
  • Supplies monitoring and restocking
  • Willingness to learn
  • Point-of-sale transactions
  • Marketing and promotions
  • Records maintenance

Timeline

Crew Member

McDonald's
01.2025 - 06.2025

Assistant Store Manager

Claire's Boutique
04.2022 - 11.2024

Bear Builder

Build A Bear Workshop Inc
02.2022 - 04.2022

Cashier

Coen Oil
06.2021 - 10.2021

Keystone Oaks

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Kira Thomas