Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kira West

Dillsburg

Summary

Results-driven operations and business services leader with over 10 years of experience in client services, compliance, business operations, process improvement, and team leadership. Proven track record of advancing through multiple promotions while overseeing cross-functional departments, managing client relationships, implementing operational improvements, and collaborating with executive leadership. Skilled in compliance management, vendor relations, reporting development, and organizational efficiency.

Overview

12
12
years of professional experience

Work History

Assistant Director, Business Services & Internal Controls

NRA Group LLC
2021.11 - Current
  • Oversee multiple departments and daily business operations.
  • Collaborate directly with the CEO and CAO on strategic initiatives and operational improvements.
  • Attend industry conferences and represent the organization at professional events. Member of PA Keystone Chapter AAHAM
  • Develop and implement process improvements to enhance efficiency and productivity.
  • Partner with compliance teams to ensure adherence to changing regulations and industry requirements.
  • Authorize and sign client-related checks and financial transactions.
  • Coordinate and lead client meetings and conference calls.
  • Manage vendor relationships involving customer communications, letter development, and artificial intelligence initiatives.
  • Work closely with programmers and IT teams to develop reports, business files, and operational enhancements.

Manager, Client Services

NRA Group LLC
2017.10 - 2021.11
  • Supervised and guided team members on daily operations and issue resolution.
  • Managed client relationships through phone, email, and in-person meetings.
  • Coordinated client on-boarding, including system setup and contract review.
  • Responded to client inquiries and provided ongoing support.
  • Participated in weekly management meetings and strategic planning discussions.
  • Traveled to client locations to strengthen relationships and address business needs.

Assistant Manager, Payment Processing

NRA Group LLC
2016.10 - 2017.10
  • Processed and approved financial transactions and large monetary transfers.
  • Oversaw mail distribution and routing to appropriate departments.
  • Managed month-end processes, including invoice preparation and check production.
  • Assisted with employee training and daily workflow management.

Support Services Staff Member

NRA Group LLC
2016.02 - 2016.10
  • Reviewed disputes submitted by consumers, clients, and attorneys.
  • Updated account records and maintained accurate documentation.
  • Communicated with clients to obtain required supporting documents.

Collection Agent

NRA Group LLC
2015.10 - 2016.02
  • Communicated with consumers regarding account resolution.
  • Maintained compliance with FDCPA, TCPA, HIPAA regulations.
  • Processed payments through multiple payment methods.
  • Utilized CR Software and Platinum Software systems.

Warehouse Production Associate

Amazon
2014.03 - 2015.08
  • Operated order-picking equipment safely and efficiently.
  • Selected, packed, and prepared customer orders for shipment.
  • Consistently met productivity and performance goals.

Education

Bachelor of Science - Wildlife Habitat Ecology and Management

Montana State University
Bozeman, MT
2013-05

Skills

  • Operations Management
  • Team Leadership
  • Client Relations
  • Process Improvement
  • Compliance & Regulatory Support
  • Executive Collaboration
  • Financial Transaction Oversight
  • Report Development
  • Microsoft Word, Excel, and PowerPoint
  • Organizational & Multitasking Skills
  • Problem Solving
  • Communication & Relationship Building
  • Staff management

Timeline

Assistant Director, Business Services & Internal Controls

NRA Group LLC
2021.11 - Current

Manager, Client Services

NRA Group LLC
2017.10 - 2021.11

Assistant Manager, Payment Processing

NRA Group LLC
2016.10 - 2017.10

Support Services Staff Member

NRA Group LLC
2016.02 - 2016.10

Collection Agent

NRA Group LLC
2015.10 - 2016.02

Warehouse Production Associate

Amazon
2014.03 - 2015.08

Bachelor of Science - Wildlife Habitat Ecology and Management

Montana State University
Kira West