Kirsten JOHNSTON
DOUGLASSVILLE
Summary
Results-driven administrative assistant skilled in customer relations and adept at managing challenges in dynamic settings. Known for attention to detail, sound decision-making, and effective multitasking. Proven track record of delivering timely and precise clerical support in both team-oriented and solo projects.
Overview
29
29
years of professional experience
Work History
Home Childcare Provider
Self-employeed
Douglassville
01.2025 - Current
- Plan and prepare meals, snacks, activities and outings appropriate to the age of the children.
- Provide a safe, nurturing and stimulating environment for the children in my care.
- Teach basic educational skills such as counting, shapes, colors to preschoolers.
- Arrange field trips to local parks or other places of interest for learning purposes.
- Handle emergencies according to established policies and procedures.
- Clean toys, equipment and areas used by the children on a regular basis.
- Assist school-aged children with homework assignments when needed.
- Enforce discipline methods consistent with parents' guidelines while providing guidance on proper behavior.
- Encourage language development through storytelling, reading books and playing games with the children.
- Supervise outdoor activities such as walks or playground visits ensuring safety at all times.
- Organize indoor and outdoor play activities to stimulate physical and mental development.
- Balanced schedules to promote optimal rest, play and educational periods.
Administrative Assistant
South Carolina Manufacturing Extension Partnership
Columbia
08.2001 - 12.2002
- Drafted donor correspondence to acknowledge contributions and enhance relationships.
- Coordinated volunteer efforts at events by assigning tasks and offering guidance.
- Sourced new volunteer opportunities aligned with organizational goals.
- Generated monthly newsletters highlighting recent successes and upcoming initiatives.
- Organized and participated in community outreach events to promote organizational mission.
- Provided administrative support, including scheduling meetings and organizing documents.
- Developed presentations detailing mission, goals, and activities for stakeholders.
- Monitored office supply inventory to ensure availability and efficiency.
Assistant Manager
Avenue at Harbison
Columbia
01.2001 - 05.2002
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created and managed budgets for travel, training, and team-building activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Administrative Assistant
HillRom
Fredericksburg
12.2000 - 06.2001
- Managed daily administrative tasks, including phone handling, scheduling, and document organization for efficient office operations.
- Coordinated team meetings and events, preparing agendas while tracking deadlines to enhance project management.
- Handled expense reporting and invoicing, liaising with vendors and clients to ensure superior customer service.
- Organized confidential documents in accordance with established protocols to maintain data integrity.
- Composed letters, memos, reports, emails, and presentations as directed by management staff.
- Oversaw office supplies inventory, placing orders as necessary to maintain stock levels.
- Assisted in planning special events by arranging catering services and securing venues.
- Conducted research on various topics as requested to support management initiatives.
Study Director Assistant
Magellan Labs
Morrisville
02.1999 - 11.2000
- Collaborated with Study Directors on data collection and report writing, ensuring compliance and accuracy.
- Managed travel and expense reports to optimize budget utilization and efficiency.
- Prepared laboratory notebooks and test methods for analysts, enhancing operational effectiveness.
- Participated in meetings to discuss ongoing project developments and strategies.
- Reviewed study results to identify discrepancies and recommend areas for improvement.
- Maintained communication with sponsors regarding study progress and encountered issues.
- Coordinated with sponsors, CROs, and medical science liaisons to schedule site visits and audits.
Assistant Manager
Woodlake Downs Apartments
Raleigh
09.1996 - 12.1998
- Presented apartments to interested clients, increasing resident interaction and occupancy rates.
- Optimized handling of maintenance calls for timely resolution of resident issues.
- Coordinated and hosted weekly and monthly mixers to strengthen community connections among residents and draw potential clients.
- Coordinated and hosted corporate leadership during monthly site visits.
- Collaborated with state and local authorities to facilitate inspections and ensure compliance.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
Education
Bachelor of Science - Media Studies (Communications)
Radford University
Radford, VA05-1996
Skills
- Microsoft Office
- Calendar management
- Data entry
- Event planning
- Communication skills
- Training and coaching
- Event coordination
- Multi-line phone proficiency
- Office management
Timeline
Home Childcare Provider
Self-employeed
01.2025 - Current
Administrative Assistant
South Carolina Manufacturing Extension Partnership
08.2001 - 12.2002
Assistant Manager
Avenue at Harbison
01.2001 - 05.2002
Administrative Assistant
HillRom
12.2000 - 06.2001
Study Director Assistant
Magellan Labs
02.1999 - 11.2000
Assistant Manager
Woodlake Downs Apartments
09.1996 - 12.1998
Bachelor of Science - Media Studies (Communications)
Radford University
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