Kirsten Thompson
Kennett Square
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Teacher Assistant/Instructional Aide
CCRES
08.2023 - Current
- Develop strong relationships with students and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Help teachers teach students literacy and mathematics in literacy and math stations.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group activities and hands-on activities.
- Help teachers with clerical work such as print, copy, organize, and laminate papers they would use for teaching.
- Help de-escalate situations where kids were fighting/yelling/screaming.
- Provide coverage when teachers or other instructional aids were out or where ever coverage was needed.
Sales
LOWE'S
03.2021 - Current
- Hold lead position of a team of three when necessary.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Organized/stocked racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Developed, marketed and sold full range of products and support services.
- Once a month I would work with kids at the kid work shop we had for customers kids to build little projects.
Receptionist
Luther House
08.2018 - 03.2020
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filling.
- Answered phone promptly and directed incoming calls to correct offices.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA12.2022
Associate of Science - Social Work And Psychology
Delaware County Community College
Media, PA05.2020
High School Diploma -
Avon Grove Charter School
West Grove, Pa06.2018
Skills
- Compassionate Care
- Psychosocial Assessments
- Cognitive Behavior Practices
- Attention to Detail
- Mood Disorders Knowledge
- Good organizational skills
- Time management/Multitask
Timeline
Teacher Assistant/Instructional Aide
CCRES
08.2023 - Current
Sales
LOWE'S
03.2021 - Current
Receptionist
Luther House
08.2018 - 03.2020
Bachelor of Science - Psychology
West Chester University of Pennsylvania
Associate of Science - Social Work And Psychology
Delaware County Community College
High School Diploma -
Avon Grove Charter School
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