Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kirstie Filer

Etters

Summary

Dynamic Office Administrative Assistant with proven expertise at SK Inc. in enhancing workflow efficiency through meticulous inventory management and exceptional customer service. Skilled in complaint handling and data entry accuracy, I excel at fostering client relationships and ensuring satisfaction, contributing to a seamless office environment and improved operational success.

Overview

18
18
years of professional experience

Work History

Office Administrative Assistant/Inventory Specialist

SK Inc.
Leola
02.2019 - 04.2022
  • Coordinated meetings and scheduled appointments for team members.
  • Maintained accurate filing systems for documents and records management.
  • Managed office supplies and inventory to ensure efficient workflow.
  • Communicated with clients and vendors to resolve inquiries promptly.
  • Organized and maintained filing systems, both paper and electronic.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Answered phones to direct callers, schedule appointments, and provide general office information.
  • Responded promptly to customer inquiries via email or phone.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Processed incoming invoices for payment in a timely manner.
  • Created expense reports, tracked invoices, and processed payments.
  • Ordered supplies and maintained an inventory of office equipment.
  • Sorted mail daily for distribution throughout the organization.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Proofread content for typo-free emails and documentation.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

CUSTOMER SERVICE

BIRD IN HAND SIGN SHOP
09.2017 - 01.2019

FRONT DESK RECEPTIONIST

REYNOLDS HVAC
08.2015 - 11.2016

DOG GROOMER

GERI'S DOG GROOMING
10.2012 - 05.2014

CUSTOMER SERVICE

TARGET
07.2009 - 01.2012

CUSTOMER SERVICE

CALVIN KLEIN
07.2006 - 02.2008

HOST/BUSSER

ALICE'S DINER
09.2006 - 08.2007

CUSTOMER SERVICE

ZUMIEZ
03.2004 - 06.2006

Education

CERTIFICATION IN PRINT AND WEB DESIGN -

PENNSYLVANIA COLLEGE OF ART AND DESIGN
LANCASTER, PENNSYLVANIA
05.2014

CERTIFICATION IN DOG GROOMING -

CINDY'S SCHOOL OF DOG GROOMING
BETHEL, PA
03.2013

Skills

  • Complaint handling
  • Team collaboration
  • Excellent interpersonal and communication skills
  • Customer engagement
  • Online email
  • Microsoft
  • Shipment tracking
  • Customer retention
  • Relationship building
  • Client engagement
  • Inventory
  • Product sales
  • Troubleshooting
  • Satisfaction monitoring
  • Customer service
  • Appointment scheduling
  • Data entry accuracy
  • Office organization
  • Attention to detail
  • Human resources
  • Schedule management
  • Billing and invoicing
  • Document scanning
  • Scanning and copying
  • Supply inventory
  • Multitasking and organization

Languages

Spanish
Limited
French
Professional

Timeline

Office Administrative Assistant/Inventory Specialist

SK Inc.
02.2019 - 04.2022

CUSTOMER SERVICE

BIRD IN HAND SIGN SHOP
09.2017 - 01.2019

FRONT DESK RECEPTIONIST

REYNOLDS HVAC
08.2015 - 11.2016

DOG GROOMER

GERI'S DOG GROOMING
10.2012 - 05.2014

CUSTOMER SERVICE

TARGET
07.2009 - 01.2012

HOST/BUSSER

ALICE'S DINER
09.2006 - 08.2007

CUSTOMER SERVICE

CALVIN KLEIN
07.2006 - 02.2008

CUSTOMER SERVICE

ZUMIEZ
03.2004 - 06.2006

CERTIFICATION IN PRINT AND WEB DESIGN -

PENNSYLVANIA COLLEGE OF ART AND DESIGN

CERTIFICATION IN DOG GROOMING -

CINDY'S SCHOOL OF DOG GROOMING

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