Kirstie Filer
Etters
Summary
Dynamic Office Administrative Assistant with proven expertise at SK Inc. in enhancing workflow efficiency through meticulous inventory management and exceptional customer service. Skilled in complaint handling and data entry accuracy, I excel at fostering client relationships and ensuring satisfaction, contributing to a seamless office environment and improved operational success.
Overview
18
18
years of professional experience
Work History
Office Administrative Assistant/Inventory Specialist
SK Inc.
Leola
02.2019 - 04.2022
- Coordinated meetings and scheduled appointments for team members.
- Maintained accurate filing systems for documents and records management.
- Managed office supplies and inventory to ensure efficient workflow.
- Communicated with clients and vendors to resolve inquiries promptly.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Responded promptly to customer inquiries via email or phone.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Processed incoming invoices for payment in a timely manner.
- Created expense reports, tracked invoices, and processed payments.
- Ordered supplies and maintained an inventory of office equipment.
- Sorted mail daily for distribution throughout the organization.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Proofread content for typo-free emails and documentation.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
CUSTOMER SERVICE
BIRD IN HAND SIGN SHOP
09.2017 - 01.2019
FRONT DESK RECEPTIONIST
REYNOLDS HVAC
08.2015 - 11.2016
DOG GROOMER
GERI'S DOG GROOMING
10.2012 - 05.2014
CUSTOMER SERVICE
TARGET
07.2009 - 01.2012
CUSTOMER SERVICE
CALVIN KLEIN
07.2006 - 02.2008
HOST/BUSSER
ALICE'S DINER
09.2006 - 08.2007
CUSTOMER SERVICE
ZUMIEZ
03.2004 - 06.2006
Education
CERTIFICATION IN PRINT AND WEB DESIGN -
PENNSYLVANIA COLLEGE OF ART AND DESIGN
LANCASTER, PENNSYLVANIA05.2014
CERTIFICATION IN DOG GROOMING -
CINDY'S SCHOOL OF DOG GROOMING
BETHEL, PA03.2013
Skills
- Complaint handling
- Team collaboration
- Excellent interpersonal and communication skills
- Customer engagement
- Online email
- Microsoft
- Shipment tracking
- Customer retention
- Relationship building
- Client engagement
- Inventory
- Product sales
- Troubleshooting
- Satisfaction monitoring
- Customer service
- Appointment scheduling
- Data entry accuracy
- Office organization
- Attention to detail
- Human resources
- Schedule management
- Billing and invoicing
- Document scanning
- Scanning and copying
- Supply inventory
- Multitasking and organization
Languages
Spanish
Limited
French
Professional
Timeline
Office Administrative Assistant/Inventory Specialist
SK Inc.
02.2019 - 04.2022
CUSTOMER SERVICE
BIRD IN HAND SIGN SHOP
09.2017 - 01.2019
FRONT DESK RECEPTIONIST
REYNOLDS HVAC
08.2015 - 11.2016
DOG GROOMER
GERI'S DOG GROOMING
10.2012 - 05.2014
CUSTOMER SERVICE
TARGET
07.2009 - 01.2012
HOST/BUSSER
ALICE'S DINER
09.2006 - 08.2007
CUSTOMER SERVICE
CALVIN KLEIN
07.2006 - 02.2008
CUSTOMER SERVICE
ZUMIEZ
03.2004 - 06.2006
CERTIFICATION IN PRINT AND WEB DESIGN -
PENNSYLVANIA COLLEGE OF ART AND DESIGN
CERTIFICATION IN DOG GROOMING -
CINDY'S SCHOOL OF DOG GROOMING