Kiya Alston
Bethlehem
Summary
Dedicated and detail-oriented administrative professional with a proven track record in coordinating schedules, delivering exceptional customer service, and managing confidential information. Expertise in organizing daily operations and effectively communicating with diverse populations while adeptly handling multiple responsibilities in fast-paced environments. Strong interpersonal skills and proficiency with office technology contribute to a welcoming and efficient atmosphere, ensuring optimal support for students, families, faculty, and administrators in a school setting. Committed to fostering positive relationships and enhancing operational effectiveness within educational institutions.
Overview
9
9
years of professional experience
Work History
Nurse Scheduler/CNA
The Gardens at Easton
Easton, PA
06.2017 - Current
Achieved optimal staffing levels to enhance resident care quality. Implemented scheduling solutions that effectively addressed staffing shortages and minimized unnecessary overtime. Facilitated effective communication among staff and supervisors to streamline staffing processes. Approved time-off requests and monitored attendance records to ensure compliance. Delivered compassionate care to residents during staffing gaps, aiding in essential daily tasks like bathing and dressing.
Patient Service Representative
St. Luke’s Neurology Associates
Bethlehem, PA
10.2022 - 04.2023
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance verification and authorization requests to ensure seamless patient access to services.
- Assisted in the development of patient education materials to improve understanding of treatment options.
Education
Criminal Justice
Northampton Community College
Bethlehem, PA05-2022
High School Diploma - undefined
Easton Area High School
Easton, PA06-2011
No Degree - Nursing
Falcon Institute of Health And Science
Bethlehem, PA02-2027
Skills
- Managing complex staff schedules and shift assignments
- Prioritizing multiple tasks in a fast-paced environment
- Meeting deadlines and handling last-minute schedule changes
- Answering phones and responding professionally to inquiries
- Resolving scheduling conflicts with diplomacy and professionalism
- Demonstrating patience and empathy during stressful situations
Timeline
Patient Service Representative
St. Luke’s Neurology Associates
10.2022 - 04.2023
Nurse Scheduler/CNA
The Gardens at Easton
06.2017 - Current
High School Diploma - undefined
Easton Area High School
Criminal Justice
Northampton Community College
No Degree - Nursing
Falcon Institute of Health And Science