Kiya Emerich
Commercial Lines Underwriter
Myerstown
Summary
Diligent Commercial Lines Underwriter prepared to offer 13 years of insurance industry experience to a challenging new role. Flexible and knowledgeable professional with extensive knowledge of agency needs, company appetite and operational requirements. Adept at applying business understanding and underwriting expertise to support growth and minimize risk. Passionate about deepening agency/company relationships by providing superior service and support.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Commercial Lines Underwriter
Maine Mutual Group Insurance
04.2023 - Current
- Assess new and renewal applications for financial liabilities and risk levels.
- Apply accurate pricing standards to meet business needs and customer requirements.
- Increase cross-selling opportunities by collaborating with other departments.
- Keep up-to-date on market trends to identify new business opportunities and adjust underwriting strategies accordingly.
- Enhance customer satisfaction through prompt policy issuance and streamlined quote-to-bind processes.
- Collaborate with brokers and agents, fostering strong relationships for increased business opportunities.
Marketing & Communications Director/Commercial Lines Senior Account Manager
Strickler Insurance
05.2011 - Current
- Drove new business opportunities to the agency and improved retention amongst current customer base using both traditional and digital media platforms.
- Enhanced customer touch points to improve customer experience.
- Coordinated various marketing campaigns, proposals and presentations between departments to ensure a consistent public image.
- Website content review; direct mail campaign management; referral program development and oversight; cross-sell facilitation; customer experience coordination; Agency Revolution campaign management; social media management; video creation; newsletter publication; office-wide communication facilitation; Chamber of Commerce liaison.
- Coordinated and communicated needs and expectations to Customer Service Assistant (CSA). Ensured proper use of procedures and checklists by CSA. Met with CSA regularly to review accounts and check up on workflow.
- Daily service of book of business; account claims handling; coverage discussions; management of renewal process including account and market analysis; new and existing client meetings; new business prospecting, marketing, quoting and final sale.
Education
Bachelor of Arts - International Relations And Affairs
American University
Washington, DC 08.2002 - 05.2006
High School Diploma -
Eastern Lebanon County High School
Myerstown, PA 08.1998 - 06.2002
Skills
- Marketing initiatives
Commercial portfolio management
Policies and procedures
MS Office
Accomplishments
- Published Children's Book Author of The Magic Beet.
- Graduate of the Leadership Lebanon Valley Class of 2016.
- Founder of the ELCO Raider Youth Tennis Program
Affiliations
- ELCO Education Foundation Board of Directors - President
- Myerstown Soccer Club Board of Directors - Registrar
Certification
Certified Insurance Counselor
Timeline
Commercial Lines Underwriter
Maine Mutual Group Insurance
04.2023 - Current
Certified Insurance Counselor
02-2017
Marketing & Communications Director/Commercial Lines Senior Account Manager
Strickler Insurance
05.2011 - Current
Diploma in Teaching English as a Foreign Language
11-2008
Bachelor of Arts - International Relations And Affairs
American University
08.2002 - 05.2006
High School Diploma -
Eastern Lebanon County High School
08.1998 - 06.2002
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